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DJI Mini 2 Crash, Tumbling Out The Sky, No Broken Prop, Why?
298 11 10-22 17:09
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Hotman
lvl.2
Flight distance : 550915 ft
Indonesia
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Hi Everyone, I'm New to this hobby.I Buy DJI Mini 2 fly more combo 2 weeks ago and after 1 weeks fly it with very fun and confident.
The Drone tumble itself from the sky after i finished Helix Quickshot, i dont now what happen and now i'm afraid of flying DJI Drone because the unpredicted behaviour.
I still want playing drone but i want to know what happend.
There is no wind/gust, no obstacles, clear sky, GPS Perfect, Battery OK, Propeller Ok before flight, also after crash there is no proppeler broken.
Please can anyone figure it out, what happen to make it crash like that.
Thanks before...

This is the fligh that crash
https://www.phantomhelp.com/logviewer/5H1UH6Z9FOLEGVJ01L8S/

and there is 2 flight with warning "Detected Side Shock" before the crash, there is a warning and bank to the right but fortunately did not make the drone crash.
https://www.phantomhelp.com/logviewer/3ATUAYZ89GLC9NKYUD8Q/
https://www.phantomhelp.com/logviewer/6JGTJLYOH3KSIAJE3076/



10-22 17:09
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DJI Wanda
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Hello, there. Sorry to hear about this incident. We would recommend you submit a repair case then apply for data analysis services.  Here is the link: https://repair.dji.com/repair/index We will analyze the accident data for you and give you corresponding offers based on the data analysis result. If you have any questions, please feel free to talk.
10-22 19:05
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Hotman
lvl.2
Flight distance : 550915 ft
Indonesia
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DJI Wanda Posted at 10-22 19:05
Hello, there. Sorry to hear about this incident. We would recommend you submit a repair case then apply for data analysis services.  Here is the link: https://repair.dji.com/repair/index We will analyze the accident data for you and give you corresponding offers based on the data analysis result. If you have any questions, please feel free to talk.

thanks for the reply.
the drone have broken gimbal, camera and crack leg, but i already send to Drone Repair Shop nama Hamada Drone in Bali because DJI in Indonesia is very very not helpfull (i will not buy any drone with this official distributor again ever). So i decided to cover the repair and cost by myself.
The purpose of i'm posted this post is, i want to know what happend to my flight and drone, so in the future it can't happend again.
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10-22 19:20
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DJI Wanda
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Hotman Posted at 10-22 19:20
thanks for the reply.
the drone have broken gimbal, camera and crack leg, but i already send to Drone Repair Shop nama Hamada Drone in Bali because DJI in Indonesia is very very not helpfull (i will not buy any drone with this official distributor again ever). So i decided to cover the repair and cost by myself.
The purpose of i'm posted this post is, i want to know what happend to my flight and drone, so in the future it can't happend again.

We are sorry for your inconvenience. May we know which authorized retailer in Indonesia?  May we know what difficulties you encountered when you reach out to them?
We do not recommend you repair the drone through unauthorized methods considering the flight safety and warranty coverage.  If you would like to apply for data analysis, you may turn to our support for help, too.
10-22 19:27
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Hotman
lvl.2
Flight distance : 550915 ft
Indonesia
Offline

DJI Wanda Posted at 10-22 19:27
We are sorry for your inconvenience. May we know which authorized retailer in Indonesia?  May we know what difficulties you encountered when you reach out to them?
We do not recommend you repair the drone through unauthorized methods considering the flight safety and warranty coverage.  If you would like to apply for data analysis, you may turn to our support for help, too.

the distributor name is TAM
they not very helpfull, dont want to communicate, dont want to know customer problem, just give address like that.
I ask for telp number to communicate before i sent my broken drone, but they dont want to give it.
Because i live in Samarinda, the nearest their office is 15 hours using car, and their another office is must use airplane to reach.
I am very upsad with their service with customer, and i promise never buy anything from them again.
Screenshot_20221023-115309.jpg
10-22 19:59
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Hotman
lvl.2
Flight distance : 550915 ft
Indonesia
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DJI Wanda Posted at 10-22 19:27
We are sorry for your inconvenience. May we know which authorized retailer in Indonesia?  May we know what difficulties you encountered when you reach out to them?
We do not recommend you repair the drone through unauthorized methods considering the flight safety and warranty coverage.  If you would like to apply for data analysis, you may turn to our support for help, too.

and about warranty and flight safety, if after repair, my drone fall again with no reason, maybe i'm in bad luck that i buy a defect drone. i will search another brand that have a good customer service at least.
10-22 20:02
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Hotman
lvl.2
Flight distance : 550915 ft
Indonesia
Offline

DJI Wanda Posted at 10-22 19:05
Hello, there. Sorry to hear about this incident. We would recommend you submit a repair case then apply for data analysis services.  Here is the link: https://repair.dji.com/repair/index We will analyze the accident data for you and give you corresponding offers based on the data analysis result. If you have any questions, please feel free to talk.

my country is not available for DJI Repair
10-22 20:08
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DJI Wanda
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Hotman Posted at 10-22 20:08
my country is not available for DJI Repair

We are sorry to hear that. Actually, we have an authorized service center in Indonesia. You may contact them and get the repair services locally.
Here is the information:
DJI Consumer After-sales Service Center:
Address: Jl. Kwoka Q2/6, City of Malang, Indonesia
Phone Number: +62 82232377753
Email Address: rumahdrone.id@gmail.com / hello@rumahdrone.id
Attention/PIC: Rumah Drone
You may search all the retailed store here:
https://www.dji.com/where-to-buy ... ite&from=footer
10-22 22:13
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Hotman
lvl.2
Flight distance : 550915 ft
Indonesia
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DJI Wanda Posted at 10-22 22:13
We are sorry to hear that. Actually, we have an authorized service center in Indonesia. You may contact them and get the repair services locally.
Here is the information:
DJI Consumer After-sales Service Center:

thanks very much for the information.
i already contact rumah drone and they respon pretty quick and cooperative, not like the seller
if my drone can't be fixed in Bali, i will send to rumah drone for repair.
And i just want to know what happend to my drone that make it crash.
10-22 22:22
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DJI Wanda
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Hotman Posted at 10-22 22:22
thanks very much for the information.
i already contact rumah drone and they respon pretty quick and cooperative, not like the seller
if my drone can't be fixed in Bali, i will send to rumah drone for repair.

You may apply for data analysis if your aircraft is still in the warranty period. Please contact our support here: https://www.dji.com/support?from=store_footer
10-22 23:27
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Hotman
lvl.2
Flight distance : 550915 ft
Indonesia
Offline

DJI Wanda Posted at 10-22 23:27
You may apply for data analysis if your aircraft is still in the warranty period. Please contact our support here: https://www.dji.com/support?from=store_footer

yes i will, thanks
i will copy the data from this post
thanks
10-22 23:47
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DJI Wanda
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Hotman Posted at 10-22 23:47
yes i will, thanks
i will copy the data from this post
thanks

You are welcome. Please let us know if you have any questions.
10-23 00:42
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