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Drone setting menus close instantly. v4.3.50 on iOS
1369 9 2022-10-24
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NLEdit
lvl.2
Flight distance : 16959 ft

United States
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Very strange behavior, which is inconsistent as well.
Often when trying to open one of the drone settings the menus will slide open and then instantly slide shut again. Behavior just developed out of no where. I'm going to try to attach a screen recording below.
Camera setting menus work fine, as do those for the controller. But trying to change something on the drone itself, well can't do it.

iPhone 12 pro max
iOS 16.0.2 (probably go to 16.1 tonight)

Phantom 4, with the app indicating the latest firmware
flight systems indicate normal, except for transmission strength (here in the house) fluctuating between poor and good.

Have deleted and reinstalled the app.
Flight control has been fine. I just can't get at the menus when necessary.

Any ideas? Is there some secret setting I don't know about?
here's the screen capture:

https://www.dropbox.com/s/08grexlzz4vf543/RPReplay_Final1665345848.mov?dl=0
2022-10-24
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DJI Paladin
Administrator
Flight distance : 318 ft

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Hi there. Thank you for reaching out and we're sorry for the trouble that this has caused. It seems that you are using a not recommended mobile device and this might be the main cause of the issue. We strongly recommend using a compatible device to avoid any issues as we cannot guarantee the stability of the app when in use with a not-compatible device. Kindly please refer to the link below for the list of compatible mobile devices. Thank you for your understanding and support.

https://www.dji.com/downloads/djiapp/dji-go-4
2022-10-24
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NLEdit
lvl.2
Flight distance : 16959 ft

United States
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DJI Paladin Posted at 10-24 18:54
Hi there. Thank you for reaching out and we're sorry for the trouble that this has caused. It seems that you are using a not recommended mobile device and this might be the main cause of the issue. We strongly recommend using a compatible device to avoid any issues as we cannot guarantee the stability of the app when in use with a not-compatible device. Kindly please refer to the link below for the list of compatible mobile devices. Thank you for your understanding and support.

https://www.dji.com/downloads/djiapp/dji-go-4

seriously? Use and iPhone 10? doesn't even list iPads. That's a rather sorry state of affairs. apparently not looking forward into the future. Fortunately, I already figured out a workaround.
2022-10-24
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DJI Paladin
Administrator
Flight distance : 318 ft

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NLEdit Posted at 10-24 19:18
seriously? Use and iPhone 10? doesn't even list iPads. That's a rather sorry state of affairs. apparently not looking forward into the future. Fortunately, I already figured out a workaround.

We totally understand your frustration on this and we're glad that you have managed to isolate the said issue. Please don't hesitate to reach us if you have other inquiries. Thank you for your understanding and support.
2022-10-26
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djiuser_EYcY1gwuFd2o
lvl.1
Flight distance : 38297 ft
Japan
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NLEdit Posted at 2022-10-24 19:18
seriously? Use and iPhone 10? doesn't even list iPads. That's a rather sorry state of affairs. apparently not looking forward into the future. Fortunately, I already figured out a workaround.

i’ve been having the same problem. only i noticed it only happens when i’m connected through the rc. On wi-fi connection using only iphone, settings menu works just fine. So how did you solve your problem?
2023-7-17
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fansf2403ca8
lvl.2
Flight distance : 704928 ft
Poland
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Mavic 2 Pro, DJI GO 4 and iPhone 14 Pro - SAME PROBLEM ! Exactly same. Can You fix that and release update ?
2023-8-19
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fansf2403ca8
lvl.2
Flight distance : 704928 ft
Poland
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https://streamable.com/v3x8jh
2023-8-19
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NLEdit
lvl.2
Flight distance : 16959 ft

United States
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fansf2403ca8 Posted at 8-19 04:54
https://streamable.com/v3x8jh

Yes, that's what I experience.
If I disconnect the aircraft the menus will operate normally.

When the aircraft is connected, try tapping the map display first. I find that if I work with the map display as the primary screen the menus will operate normally.
2023-8-23
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djiuser_Ba0zXozNcok0
lvl.1
Netherlands
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This is still hapening with me is there any fix? I tried using my iphone xs rather than my 15 but the menu keeps closing even when i'm not being connected I redownloaded the app but no fix what's so ever
2024-4-7
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NLEdit
lvl.2
Flight distance : 16959 ft

United States
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try switching from the camera view to the Map View in the app. That seems to help. We’re going back-and-forth between the two.
2024-4-7
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