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Focus Failed
441 5 10-25 20:21
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Azire
lvl.1
Japan
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Hello Everyone.

My Dji Osmo Pocket 2 cannot focus anymore, do I need to repair my camera or there is an update I need to.
fyi, I dropeed my camera but there is no damage on my camera aside from not fousing.

Thank you!
10-25 20:21
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DJI Susan
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Sorry to read about the issue, Azire. For this issue, please try to reset the camera, update the firmware if it has not been updated (the latest version is V 01.03.00.10 and try again.
Please note that focusing distance requirements are 10 cm for photo taking and 20 cm for video recording.
Please connect DJI Pocket 2 to a mobile phone in a room temperature environment and the light condition should be good, and record a video showing the following:
1) Set Focus mode to AFS in DJI Mimo, which is divided into Proximity and Landscape.
2) Set Focus mode to AFC in DJI Mimo, which is divided into Proximity and Landscape.
If the Pocket 2 is still unable to focus after trying the suggestions above, please send it back for further diagnosis.
Please click https://www.dji.com/us/service/repair to start an online repair case.
10-25 20:39
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Azire
lvl.1
Japan
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DJI Susan Posted at 10-25 20:39
Sorry to read about the issue, Azire. For this issue, please try to reset the camera, update the firmware if it has not been updated (the latest version is V 01.03.00.10 and try again.
Please note that focusing distance requirements are 10 cm for photo taking and 20 cm for video recording.
Please connect DJI Pocket 2 to a mobile phone in a room temperature environment and the light condition should be good, and record a video showing the following:
Good Day DJI Susan,
I have updated my camera software and it seems to be working but I would like to know if the focus indicator (yellow box), normally changes from green to yellow? beacuse from how I remember before, the indicator changes to green when the focus is set, but if the focus is not working the indicator is yellow. And now after the update, even the focus is working, the indicator is still yellow.
Does it seem okay? is the color indicator normal that way?
Thank You!
10-26 16:35
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DJI Wanda
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Azire Posted at 10-26 16:35
Good Day DJI Susan,I have updated my camera software and it seems to be working but I would like to know if the focus indicator (yellow box), normally changes from green to yellow? beacuse from how I remember before, the indicator changes to green when the focus is set, but if the focus is not working the indicator is yellow. And now after the update, even the focus is working, the indicator is still yellow.Does it seem okay? is the color indicator normal that way?Thank You!

Hello, there. May we confirm you are talking about the yellow square with dotted lines in DJI Mimo App?
10-27 02:55
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Azire
lvl.1
Japan
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DJI Wanda Posted at 10-27 02:55
Hello, there. May we confirm you are talking about the yellow square with dotted lines in DJI Mimo App?

Hello DJI Wanda

This the yellow box that I am talking about.

Thank you!
10-27 06:16
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DJI Wanda
Administrator
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Azire Posted at 10-27 06:16
Hello DJI Wanda

This the yellow box that I am talking about.

You may double tap the targeted subject and initiate the active track, at this time the square should be green. Tap once to focus on the subject. Would you please test and tell us?
10-27 18:15
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