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Unbinding Drone
352 7 10-27 02:27
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KevinLegge
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Italy
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My friend bound his email account instead of mine while he was teaching me. How do I unbind his email to update with mine?
10-27 02:27
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DJI Wanda
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Hello, there. You may enter into DJI FLY APP- Profile- Settings- Account Binding - Remove account.
10-27 03:04
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KevinLegge
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Italy
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DJI Wanda Posted at 10-27 03:04
Hello, there. You may enter into DJI FLY APP- Profile- Settings- Account Binding - Remove account.

Doesn't work as it doesn't give me the option to remove account. Must it be done while connected to my friend's phone/account?
10-27 05:13
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DJI Diana
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KevinLegge Posted at 10-27 05:13
Doesn't work as it doesn't give me the option to remove account. Must it be done while connected to my friend's phone/account?

Hi, Kevin. Thanks for the update. It's necessary to use the same account that has been bound to the remote controller in order to remove the account. Please contact your friend and rely on the instruction that has been mentioned above. Kindly keep us posted if needed.
10-27 10:53
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djiuser_u4h49PqnwSk0
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Started own post


The following message was meant to be a new post and I did not know I was replying to someone's post so I started my own post with this message Thanks.Hello I work for Boeing in Everett, Washington, U.S.A. I am a member to Boeings employee Drone Club.  I own a DJI Mavic Air 2. It's an amazing product, I love it and have never had any problems with it. When I learned that the Remote controller was compatible with the DJI Air 2S I did not think twice when I found an add on Craigslist for a DJI Air 2S Drone only for sale. I immediately purchased it and when I got it home I powered it up and yes, the controller does work with it but during this process it told me, "Connected device not bound to aircraft. You may continue flying with the connected device 5 times. Connect to your bound device: Remote Controller (SN: 3GDCJ*****WKGV) to continue or perform the following steps" The 2 options it gave me were, "CHANGE BOUND DEVICE or UNBIND DEVICE"
I tried both options only to get another screen that informed me that unbinding this device DJI Care Flyaway Coverage would be unavailable. I clicked next and the next screen said, " Aircraft bound to another account. Change account and try again. (-53268) "
I live in a restricted zone, so I did not fly it. I turned it off and tried to figure this out by reading on the internet. I turned it on again to update and after it restarted itself it now say I only get 2 more flights. I have uploaded screenshots of the screens.
Also, there is a problem with the Upward Vision Sensor (Code:180043) (Code: 180044) It says to contact support. I will do that after I get this Bound Device problem fixed first.
Before purchasing the DJI Air 2S I had not flown my Mavic Air 2S for many months because of Covid epidemic. When I was flying it there was nothing binding to an account, and I never heard of Care flyaway coverage. This must be recent policy or procedure now Hugh? I read up about it and see other complaints here with other people having problems with devices bound to other accounts. What is going to happen after I take my 2 flights that are left? Will I be stuck with a dead Drone? That will not work.
I contacted the guy I purchased it from and asked if he could unbind the drone from his account and he said it was not his account and he has no way of contacting the person who owned the account. I told him I wanted a refund and he said he spent the money and cannot give me a refund. I have contacted him many more times explaining my dissatisfaction and demanded he give me a refund, or I would give him a knuckle sandwich. He turned his phone off now. I don't know what to do now. I am holding off flying it because it says I still have 2 flights, but I am terrified of what is going to happen after. Like I said I work for Boeing and my wife works for Microsoft in Redmond Washington and we would like to be able to continue to say good things about DJI and its products and I hope you can help me. Thanks
10-31 02:16
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DJI Mindy
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Flight distance : 7 ft
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djiuser_u4h49PqnwSk0 Posted at 10-31 02:16
[view_image][view_image][view_image][view_image]
Hello I work for Boeing in Everett, Washington, U.S.A. I am a member to Boeings employee Drone Club.  I own a DJI Mavic Air 2. It's an amazing product, I love it and have never had any problems with it. When I learned that the Remote controller was compatible with the DJI Air 2S I did not think twice when I found an add on Craigslist for a DJI Air 2S Drone only for sale. I immediately purchased it and when I got it home I powered it up and yes, the controller does work with it but during this process it told me, "Connected device not bound to aircraft. You may continue flying with the connected device 5 times. Connect to your bound device: Remote Controller (SN: 3GDCJ*****WKGV) to continue or perform the following steps" The 2 options it gave me were, "CHANGE BOUND DEVICE or UNBIND DEVICE"
I tried both options only to get another screen that informed me that unbinding this device DJI Care Flyaway Coverage would be unavailable. I clicked next and the next screen said, " Aircraft bound to another account. Change account and try again. (-53268) "

Hi there, binding an aircraft with an account means the account has ownership of the aircraft. Only bound account can apply for DJI Care flyaway coverage. To unbind the account, it is required to associate an account and log in with the DJI Fly app. Go to “Profile” - “Device Management” to unbind or change the account. It's needed to contact the original owner to unbind the device from his account. Thanks for your understanding and support.
10-31 03:35
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KevinLegge
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Italy
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DJI Diana Posted at 10-27 10:53
Hi, Kevin. Thanks for the update. It's necessary to use the same account that has been bound to the remote controller in order to remove the account. Please contact your friend and rely on the instruction that has been mentioned above. Kindly keep us posted if needed.

Got it! Done it! Thanks bunches
11-14 08:50
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DJI Diana
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Flight distance : 2408 ft

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KevinLegge Posted at 11-14 08:50
Got it! Done it! Thanks bunches

You're most welcome, Kevin. Should you need to contact us for any reason, please know that we are always here to help. Thank you again for your patience.
11-14 09:45
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