double-d
lvl.1
Flight distance : 584498 ft
United States
Offline
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DJI Paladin Posted at 10-28 19:24
Hi there. We're deeply sorry for the inconvenience caused. Can you please provide us the serial number of the said battery via PM so we can check it here on our end? In addition, kindly please try to discharge the said battery until it goes to 0% then leave it again on the charger for approximately 2-3 hours then check if the issue persists. Please keep us posted. Thank you.
I tried this method before I returned one of the batteries, I still have the standard battery that came with the drone, and have already tried this method as well. I went ahead and sent you the S/N on the batteries through your PM
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