DJI Gamora
Administrator
Offline
|
Hi, Ravi8i. Thank you for reaching out and we're deeply sorry to read what happened. Are you getting any error messages? May I ask what calibration have you performed so far? Resetting will not help you resolve the issue. Please do the remote controller calibration instead along with the steps below:
1. Ensure that the aircraft mode is normal, i.e., the GPS signal is strong and the aircraft is in non-ATTI mode.
2. Check whether the device drift or unsteady hovering is within the hovering accuracy range, which is shown in the Specifications of the corresponding product on the DJI official website. You may also provide a video to help make a determination.
3. Please try another flight environment to test.
4. Check the propellers and the state of the motors. Check whether any motor rotates abnormally when the propellers are not mounted.
5. Confirm that there is no magnetic interference. It is recommended to place the aircraft on level ground for IMU calibration and compass calibration.
6. Check whether the control stick is being pushed. If the stick movement is offset, the remote controller should be calibrated. (Go Fly - Click the three dots on the upper right side - Control - RC Calibration)
If the issue persists after the above methods have been used, we recommend that you send your product back to DJI for testing. Our engineers will perform a detailed analysis upon receiving your product. You can contact our support team to start up a ticket at https://www.dji.com/support. Thank you for your understanding and support.
|
|