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Phantom 4 Pro V 2.0 Fly Away Crash
499 18 10-29 18:32
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Jonni Armani
lvl.2
Flight distance : 26542 ft
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I have a newer phantom 4 pro v 2.0 that has been flown approx 12 times. today I calibrated the unit as requested by the software. I slid the take-off button and up it went for about 5 seconds until it launched itself without any warning sideways at an accelerated speed. I had no control of the unit whatsoever as it landed in the river never to be seen again. I called DJI and they said to file a Fly Away form and that there would be no guarantee as to the outcome. I have done so as per their request, this appears to be a problem that is being swept under the rug with DJI. I hope they do the right thing and get this replaced as this was not a user error it was a total malfunction of the DJI product. Has anyone had a similar issue?

https://www.ifixit.com/Wiki/Drone_DJI_Phantom_FlyAway

Class action Lawsuithttps://www.reddit.com/r/dji/comments/na9wds/looking_for_people_with_phantom_4_pro_v2_issues/


System errors in less than 16 seconds of flight flew 47.8 feet

compass data error
Obstacle avoided revising flight
compass redundancy switch
A weak GPS signal may be compromised
Gimble roll reached movement limit



J.


10-29 18:32
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Jonni Armani
lvl.2
Flight distance : 26542 ft
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Compass redundancy switch crash?

I have a newer phantom 4 pro v 2.0 that has been flown approx 12 times. today I calibrated the unit as requested by the software. I slid the take-off button and up it went for about 5 seconds until it launched itself without any warning sideways at an accelerated speed. I had no control of the unit whatsoever as it landed in the river never to be seen again. I called DJI and they said to file a Fly Away form and that there would be no guarantee as to the outcome. I have done so as per their request, this appears to be a problem that is being swept under the rug with DJI. I hope they do the right thing and get this replaced as this was not a user error it was a total malfunction of the DJI product. Has anyone had a similar issue? Good news travels fast, bad news travels faster-

https://www.ifixit.com/Wiki/Drone_DJI_Phantom_FlyAway

Class Action Lawsuit
https://www.reddit.com/r/dji/comments/na9wds/looking_for_people_with_phantom_4_pro_v2_issues/

System errors in less than 16 seconds of flight flew 47.8 feet

compass data error
Obstacle avoided revising flight
compass redundancy switch
A weak GPS signal may be compromised
Gimble roll reached movement limit



J.


10-29 18:39
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DJI Susan
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Hi Jonni, I am sorry to read about the accident and the loss, I understand that must be frustrating for you.
I am able to see your flyaway case in the system and now the case is followed by the designated team. Please rest assured, once there is an update, the team will contact you via email. Thank you for your patience.
10-29 18:57
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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Hi there. Thank you for reaching out and we're deeply sorry for the trouble. Can you please provide us with your Case number via PM so we can check your case here on our end? Please keep us posted. Thank you.
10-29 19:07
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Jonni Armani
lvl.2
Flight distance : 26542 ft
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10-29 19:12
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Jonni Armani
lvl.2
Flight distance : 26542 ft
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DJI Paladin Posted at 10-29 19:07
Hi there. Thank you for reaching out and we're deeply sorry for the trouble. Can you please provide us with your Case number via PM so we can check your case here on our end? Please keep us posted. Thank you.

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10-29 19:14
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Jonni Armani
lvl.2
Flight distance : 26542 ft
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DJI Susan Posted at 10-29 18:57
Hi Jonni, I am sorry to read about the accident and the loss, I understand that must be frustrating for you.
I am able to see your flyaway case in the system and now the case is followed by the designated team. Please rest assured, once there is an update, the team will contact you via email. Thank you for your patience.

Susan I just received an email saying that nothing could be done. I need DJI to do better than this. It's unacceptable. I understand the out of warranty but this is clearly a problem as stated by many users that are not being addressed. Please see how we can make this right, so I can continue to be a DJI customer in the future.

https://www.ifixit.com/Wiki/Drone_DJI_Phantom_FlyAway

Class Action Lawsuit
https://www.reddit.com/r/dji/comments/na9wds/looking_for_people_with_phantom_4_pro_v2_issues/

Jonni Armani
jonniarmani.com

Hulda (DJI Support)
Oct 30, 2022, 18:11 GMT+8

Dear Customer,

Thanks for your patience.

We apologize for any inconvenience this may have caused, and we are sorry to hear about your experience.

For your case CAS-10983917-D3K8X1, we have checked the serial number of your aircraft, as the product is out of warranty period, we regret to inform you that we are unable to proceed with the free data analysis service.

If you could not recover the product and consider purchasing another one, we can offer you a 15% off discount for the Phantom 4 Pro V2.0 aircraft without the charger and remote controller.

Please kindly confirm with the following information if you would like to accept the offer:
Shipping address:
Contact name:
Phone number:

Should you have more questions, please feel free to let me know.

Thanks for your support. Have a nice day.

Best Regards,
Hulda
DJI Technical Support
Website: http://www.dji.com/support
Online service(data analysis related): Click Here
Service time: Mon - Fri: 07:00-18:30 (GMT+8).
This email is a service from DJI Support.
[86089W-R0G9M]
10-30 09:02
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Jonni Armani
lvl.2
Flight distance : 26542 ft
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DJI Paladin Posted at 10-29 19:07
Hi there. Thank you for reaching out and we're deeply sorry for the trouble. Can you please provide us with your Case number via PM so we can check your case here on our end? Please keep us posted. Thank you.

Hi, Paladin I just received an email saying that nothing could be done. I need DJI to do better than this. It's unacceptable. I understand the out of warranty but this is clearly a problem as stated by many users that are not being addressed. Please see how we can make this right, so I can continue to be a DJI customer in the future.

https://www.ifixit.com/Wiki/Drone_DJI_Phantom_FlyAway

Class Action Lawsuit
https://www.reddit.com/r/dji/comments/na9wds/looking_for_people_with_phantom_4_pro_v2_issues/

Jonni Armani
jonniarmani.com

Hulda (DJI Support)
Oct 30, 2022, 18:11 GMT+8

Dear Customer,

Thanks for your patience.

We apologize for any inconvenience this may have caused, and we are sorry to hear about your experience.

For your case CAS-10983917-D3K8X1, we have checked the serial number of your aircraft, as the product is out of warranty period, we regret to inform you that we are unable to proceed with the free data analysis service.

If you could not recover the product and consider purchasing another one, we can offer you a 15% off discount for the Phantom 4 Pro V2.0 aircraft without the charger and remote controller.

Please kindly confirm with the following information if you would like to accept the offer:
Shipping address:
Contact name:
Phone number:

Should you have more questions, please feel free to let me know.

Thanks for your support. Have a nice day.

Best Regards,
Hulda
DJI Technical Support
Website: http://www.dji.com/support
Online service(data analysis related): Click Here
Service time: Mon - Fri: 07:00-18:30 (GMT+8).
This email is a service from DJI Support.
[86089W-R0G9M]
10-30 09:05
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Jonni Armani
lvl.2
Flight distance : 26542 ft
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DJI Paladin Posted at 10-29 19:07
Hi there. Thank you for reaching out and we're deeply sorry for the trouble. Can you please provide us with your Case number via PM so we can check your case here on our end? Please keep us posted. Thank you.

CAS-10983917-D3K8X1
10-30 10:17
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DJI Diana
Administrator
Flight distance : 2408 ft

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Jonni Armani Posted at 10-30 09:02
Susan I just received an email saying that nothing could be done. I need DJI to do better than this. It's unacceptable. I understand the out of warranty but this is clearly a problem as stated by many users that are not being addressed. Please see how we can make this right, so I can continue to be a DJI customer in the future.

https://www.ifixit.com/Wiki/Drone_DJI_Phantom_FlyAway

Hi, Jonni. Thank you for the information provided. I'm sorry for the inconvenience. Please be advised that, as the unit is beyond the service guarantee period, we can no longer claim the regular warranty benefits, such as the free data analysis service. For you to have a reference on our aftersales policy, you may kindly visit this link: https://www.dji.com/service/policy On our end, we'll voice this out to our corresponding team. Thank you.  
10-30 13:11
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DJI Diana
Administrator
Flight distance : 2408 ft

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Hi, Jonni. Thank you for the information provided. Please be advised that I've sent a reply to your previous post: https://forum.dji.com/forum.php? ... 184&pid=2891928 Please check, thank you.
10-30 13:12
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Jonni Armani
lvl.2
Flight distance : 26542 ft
United States
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DJI Diana Posted at 10-30 13:11
Hi, Jonni. Thank you for the information provided. I'm sorry for the inconvenience. Please be advised that, as the unit is beyond the service guarantee period, we can no longer claim the regular warranty benefits, such as the free data analysis service. For you to have a reference on our aftersales policy, you may kindly visit this link: https://www.dji.com/service/policy On our end, we'll voice this out to our corresponding team. Thank you.

Unfortunately, this will be a very large mistake for DJI-"Good news travels fast bad news travels even faster"

I will refer this to my legal council- I highly suggest you make this right before I take the next steps. I have forwarded the flight log to DJI support.  This is absolutely unacceptable at all levels -

Jonni Armani
10-30 13:18
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DJI Diana
Administrator
Flight distance : 2408 ft

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Jonni Armani Posted at 10-30 13:18
Unfortunately, this will be a very large mistake for DJI-"Good news travels fast bad news travels even faster"

I will refer this to my legal council- I highly suggest you make this right before I take the next steps. I have forwarded the flight log to DJI support.  This is absolutely unacceptable at all levels -

I'm sorry to read about this feedback. On my end, I'll have this concern forwarded to our higher department for further checking and assistance. I also have sent you a PM to verify and check some information, please check. Thank you.
10-30 14:04
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Jonni Armani
lvl.2
Flight distance : 26542 ft
United States
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DJI Diana Posted at 10-30 14:04
I'm sorry to read about this feedback. On my end, I'll have this concern forwarded to our higher department for further checking and assistance. I also have sent you a PM to verify and check some information, please check. Thank you.

I have sent the info you have requested Diana.
10-30 14:21
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DJI Diana
Administrator
Flight distance : 2408 ft

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Jonni Armani Posted at 10-30 14:21
I have sent the info you have requested Diana.

Thank you for your notice, I was able to verify the information provided and sent a response. Thank you for your cooperation.
10-30 15:47
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Labroides
Captain
Flight distance : 9991457 ft
Australia
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Jonni Armani Posted at 10-30 13:18
Unfortunately, this will be a very large mistake for DJI-"Good news travels fast bad news travels even faster"

I will refer this to my legal council- I highly suggest you make this right before I take the next steps. I have forwarded the flight log to DJI support.  This is absolutely unacceptable at all levels -

Unfortunately, this will be a very large mistake for DJI-"Good news travels fast bad news travels even faster"

Jonni ... DJI make very good drones, but unfortunately are not very good at communicating.
If you want to find out what really caused your flight incident, you need to have teh flight data analysed and get a good explanation of what caused the incident.
Your description was very brief, but I think I know the cause, but wouldn't like to say without seeing the data to confirm what I suspect.

If you want to get the factsacts ....  go to http://www.phantomhelp.com/LogViewer/Upload/
It has instructions to find the .txt file from your phone or tablet which you can upload to that site
Upload it and it gives you a summary of the flight data.
Post a link to that summary.

Or just post the .txt file
11-1 19:21
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Jonni Armani
lvl.2
Flight distance : 26542 ft
United States
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They requested all the data and it’s been analyzed. It’s like living in Portland Oregon. Apparently it’s not my fault but it’s not the drones fault so nobody does anything and nobody takes any responsibility for anything….
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11-2 14:29
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Dirty Bird
Captain
Flight distance : 11055046 ft
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You have not provided much data to go by, but on a whim my suspicion is you took off before the drone established a good GPS lock or you ignored a compass warning.  Post the flight log as suggested & the cause will become evident.   

Threatening a Class Action lawsuit is just silly.  It would be more fruitful & less expensive to just purchase another drone than to take on DJI's legal team.  If that's the road you want to follow, good luck with that.
11-2 20:35
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DJI Susan
Administrator

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Jonni Armani Posted at 11-2 14:29
They requested all the data and it’s been analyzed. It’s like living in Portland Oregon. Apparently it’s not my fault but it’s not the drones fault so nobody does anything and nobody takes any responsibility for anything….

I am sorry for the situation. Please be advised that since the product is beyond the warranty period, we may not be able to provide a free replacement, regardless of the analysis result, a corresponding solution will be provided based on the policy. The team will reply to your email soon, thank you for your patience.
11-2 23:26
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