Flight Hub 2 Email Format incorrect
1028 11 2022-10-30
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CuAnnan
lvl.4
Flight distance : 69432 ft
Ireland
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My email address doesn't work for it.
It is a valid email address.
Which means I can't give any feedback.


2022-10-30
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DJI Natalia
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Hi, there.
Could you please tell us more details of your problem or could you please send us a screenshot via PM? (You can send it to us via Google Drive or Dropbox)
Then we can check it asap and reply to you here.
Thank you in advance.
2022-10-31
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CuAnnan
lvl.4
Flight distance : 69432 ft
Ireland
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DJI Natalia Posted at 10-31 00:41
Hi, there.
Could you please tell us more details of your problem or could you please send us a screenshot via PM? (You can send it to us via Google Drive or Dropbox)
Then we can check it asap and reply to you here.


Your email validator is broken.
There's really no more details needed. One look at whatever function you have that validates emails will tell you that it's got an invalid pattern.
2022-10-31
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CuAnnan
lvl.4
Flight distance : 69432 ft
Ireland
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https://en.wikipedia.org/wiki/Email_address#Examples

Your email validator should pass all of these. It fails on some of the simpler ones.
2022-10-31
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DJI Natalia
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CuAnnan Posted at 10-31 07:55
https://en.wikipedia.org/wiki/Email_address#Examples

Your email validator should pass all of these. It fails on some of the simpler ones.

Thanks for the reply. We will confirm this problem with the relevant team and reply to you asap.
2022-10-31
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DJI Natalia
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Update:
We have tested it, if the horizontal line in the middle of your email is underlined, it can be submitted successfully.
If not, it may not be possible to submit.
You can use other mailboxes or tell us your needs directly here.
Thank you for your understanding.
2022-11-2
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CuAnnan
lvl.4
Flight distance : 69432 ft
Ireland
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DJI Natalia Posted at 11-2 18:17
Update:
We have tested it, if the horizontal line in the middle of your email is underlined, it can be submitted successfully.
If not, it may not be possible to submit.

You are incorrect. I am a software engineer specialising in web-fronted cloud-based applications. The hyphen (-) is a valid part of the RFC for emails.
I am using the problematic email address as my point of contact for the forums.
This is a mistake in your software.

https://en.wikipedia.org/wiki/Email_address#Examples

All of these emails should pass every email validator. If they don't, there's something wrong with it.
The single best solution for "is this an email" is "does it have some characters, an at sign, and some more characters, and a dot sign, and then some more characters" and then, if sendmail (or whatever mailing protocol you're using) can't send the registration mail to that email address, show a warning. This is a 1990s solution that has been solved for more than 30 years now.
2022-11-12
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DJI Natalia
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CuAnnan Posted at 11-12 02:09
You are incorrect. I am a software engineer specialising in web-fronted cloud-based applications. The hyphen (-) is a valid part of the RFC for emails.
I am using the problematic email address as my point of contact for the forums.
This is a mistake in your software.

Thanks for the update, we will forward your feedback to the relevant team.
And may we know if your problem is resolved now, if not, please let us know as well.
Thank you.
2022-11-12
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CuAnnan
lvl.4
Flight distance : 69432 ft
Ireland
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DJI Natalia Posted at 11-12 04:33
Thanks for the update, we will forward your feedback to the relevant team.
And may we know if your problem is resolved now, if not, please let us know as well.
Thank you.

The problem is not resolved.
My email address for the account for flight hub has a hyphen in it. It is the email address I use to coordinate all of my DJI communications. It's the email address my drones are tied to.
Telling me to use a different email address is not a solution.
2022-11-14
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DJI Natalia
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CuAnnan Posted at 11-14 07:00
The problem is not resolved.
My email address for the account for flight hub has a hyphen in it. It is the email address I use to coordinate all of my DJI communications. It's the email address my drones are tied to.
Telling me to use a different email address is not a solution.

Thanks for the update and sorry for the inconvenience caused.
May we know what your feedback is? We will help you forward it to the relevant team first.
Besides, regarding the problem with the email address, we have urged them to solve this problem in advance.

2022-11-14
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CuAnnan
lvl.4
Flight distance : 69432 ft
Ireland
Offline

DJI Natalia Posted at 11-14 18:00
Thanks for the update and sorry for the inconvenience caused.
May we know what your feedback is? We will help you forward it to the relevant team first.
Besides, regarding the problem with the email address, we have urged them to solve this problem in advance.

I was hoping to ask them to stop defaulting to drones that I don't have on the project.
The only drone I have attached to it is a M3E, but the default for any flight path is always the Matrice 30.
2022-11-14
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DJI Natalia
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CuAnnan Posted at 11-14 22:37
I was hoping to ask them to stop defaulting to drones that I don't have on the project.
The only drone I have attached to it is a M3E, but the default for any flight path is always the Matrice 30.

Thanks for the update. We have forwarded your needs to the relevant team, and they may need a related photo or a video to better check this problem, would you mind offering it to us? You can upload it to Google Drive and Dropbox and send us the link. We will then keep you updated asap.
Thank you again for your support.



2022-11-14
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