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Dog Man
lvl.4
Flight distance : 34380 ft
United States
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CAS-10860782-S1W5L0, Just got replacement A/C under refresh, but new A/C sn# 11U3K62002M114 did not tranfer to remaining refresh, still has old sn# it said "No valid service plan record was found."


2022-10-31
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DJI Gamora
Administrator

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Hi, Dog Man. Thank you for your time in bringing this concern to us. I'll have this concern forwarded to our corresponding team and rest assured that we'll deal with this accordingly. Thank you for your understanding and support.
2022-10-31
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi Dog Man, your DJI Care Refresh has been transferred to the replacement. You can check it through this link. https://service.dji.com/djicare/coverage Should you have any further inquiries, please feel free to contact us.
2022-11-2
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