Lorenzo Volpi
New
Brazil
Offline
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DJI Tony Posted at 10-31 14:46
Hi, Lorenzo Volpi. Thank you for bringing this to our attention and we are deeply sorry for the inconvenience caused. To isolate and assess the accident better, we'd like to know some important details. Can you confirm if there were any error messages on the app when the connection appeared to have disconnected? If yes, please specify the error code or message. Moreover, kindly describe to us the environment where the drone was flown in. We are here to help and we look forward to hearing from you. Thank you for your valued support!
Okay here we go,
i will try to start with i think it might be the problem.
I was flying inside my apartment normally, then a message of update firmware showed up.
I landed normally and started the update.
My wifi went down and an error showed up.
I turned the wifi back on and finished the update normally.
After that the problem happened, same flight i was doing like 20 minutes before.
The controller is connected normally to the mini 3 pro, and the take off button does the job.
The drone comes up and does not respond to the joystick commands.
Thankfully the drone responded to the landing button and it came to te ground once again.
Please Help!
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