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Can't change Profil Picture DJI Fly App
226 10 11-4 01:39
Uploading and Loding Picture ...(0/1)
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Air Hummel 2S
lvl.1
Flight distance : 99554 ft

Germany
Offline

Hello everyone!
I can't set a profile picture in the DJI Fly app.

Open the DJI Fyl App, Profil, click on my user, change, select from album, ERROR - Galary App not installed

With my Pixel 5 up to version 1.6.8 I was able to select an image. But the picture was never set.
With my Pixel 7 I always get this error message (V. 1.7.8 +)

I am connected to the dji account and everything works, DJI Fyl 1.8.0, Pixel 7 newest OS

Error Message

Error Message

Change

Change
11-4 01:39
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Montfrooij
Captain
Flight distance : 2399075 ft
Netherlands
Online

I usually do this in the browser.
11-4 03:22
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DJI Wanda
Administrator
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Hello, there. Sorry for your inconvenience. Did you test the latest version of DJI FLY APP v.1.8.0?
11-4 03:36
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Air Hummel 2S
lvl.1
Flight distance : 99554 ft

Germany
Offline

DJI Wanda Posted at 11-4 03:36
Hello, there. Sorry for your inconvenience. Did you test the latest version of DJI FLY APP v.1.8.0?

hi, yes i have.
Previously he accepted it, but didn't change it. now he's acting like i don't have a photo gallery
11-4 04:31
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DJI Wanda
Administrator
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Air Hummel 2S Posted at 11-4 04:31
hi, yes i have.
Previously he accepted it, but didn't change it. now he's acting like i don't have a photo gallery

Would you please record a video for us to further verify the issue? Thanks in advance.
11-4 04:54
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Air Hummel 2S
lvl.1
Flight distance : 99554 ft

Germany
Offline

DJI Wanda Posted at 11-4 04:54
Would you please record a video for us to further verify the issue? Thanks in advance.

Issue

Here is the issue videohttps://youtu.be/fi4D3Stkwio

11-4 09:12
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DJI Wanda
Administrator
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Air Hummel 2S Posted at 11-4 09:12
Issue

Here is the issue videohttps://youtu.be/fi4D3Stkwio

Thanks for your video. We are consulting with our engineers. We will reply to soon as we get the response.
11-4 19:02
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DJI Wanda
Administrator
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Air Hummel 2S Posted at 11-4 09:12
Issue

Here is the issue videohttps://youtu.be/fi4D3Stkwio

Hello, there. Sorry for the late response. May we confirm that did you remove or uninstall the Gallery App on your phone?
11-8 03:03
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ro_walker
First Officer

Brazil
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I usually do this in the browser.
11-10 17:34
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Air Hummel 2S
lvl.1
Flight distance : 99554 ft

Germany
Offline

DJI Wanda Posted at 11-8 03:03
Hello, there. Sorry for the late response. May we confirm that did you remove or uninstall the Gallery App on your phone?

11-11 04:23
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DJI Wanda
Administrator
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Hello, may we know more information?
11-11 05:59
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