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Can't change Profil Picture DJI Fly App
2681 24 2022-11-4
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Air Hummel 2S
lvl.1
Flight distance : 99554 ft

Germany
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Hello everyone!
I can't set a profile picture in the DJI Fly app.

Open the DJI Fyl App, Profil, click on my user, change, select from album, ERROR - Galary App not installed

With my Pixel 5 up to version 1.6.8 I was able to select an image. But the picture was never set.
With my Pixel 7 I always get this error message (V. 1.7.8 +)

I am connected to the dji account and everything works, DJI Fyl 1.8.0, Pixel 7 newest OS

Error Message

Error Message

Change

Change
2022-11-4
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Montfrooij
Captain
Flight distance : 2560453 ft
  • >>>
Netherlands
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I usually do this in the browser.
2022-11-4
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DJI Wanda
Administrator
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Hello, there. Sorry for your inconvenience. Did you test the latest version of DJI FLY APP v.1.8.0?
2022-11-4
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Air Hummel 2S
lvl.1
Flight distance : 99554 ft

Germany
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DJI Wanda Posted at 11-4 03:36
Hello, there. Sorry for your inconvenience. Did you test the latest version of DJI FLY APP v.1.8.0?

hi, yes i have.
Previously he accepted it, but didn't change it. now he's acting like i don't have a photo gallery
2022-11-4
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DJI Wanda
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Air Hummel 2S Posted at 11-4 04:31
hi, yes i have.
Previously he accepted it, but didn't change it. now he's acting like i don't have a photo gallery

Would you please record a video for us to further verify the issue? Thanks in advance.
2022-11-4
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Air Hummel 2S
lvl.1
Flight distance : 99554 ft

Germany
Offline

DJI Wanda Posted at 11-4 04:54
Would you please record a video for us to further verify the issue? Thanks in advance.

Issue

Here is the issue videohttps://youtu.be/fi4D3Stkwio

2022-11-4
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DJI Wanda
Administrator
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Air Hummel 2S Posted at 11-4 09:12
Issue

Here is the issue videohttps://youtu.be/fi4D3Stkwio

Thanks for your video. We are consulting with our engineers. We will reply to soon as we get the response.
2022-11-4
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DJI Wanda
Administrator
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Air Hummel 2S Posted at 11-4 09:12
Issue

Here is the issue videohttps://youtu.be/fi4D3Stkwio

Hello, there. Sorry for the late response. May we confirm that did you remove or uninstall the Gallery App on your phone?
2022-11-8
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ro_walker
lvl.4
Brazil
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I usually do this in the browser.
2022-11-10
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Air Hummel 2S
lvl.1
Flight distance : 99554 ft

Germany
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DJI Wanda Posted at 11-8 03:03
Hello, there. Sorry for the late response. May we confirm that did you remove or uninstall the Gallery App on your phone?

2022-11-11
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DJI Wanda
Administrator
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Hello, may we know more information?
2022-11-11
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djiuser_DkNhvC5gtYun
New
United Kingdom
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DJI Wanda Posted at 2022-11-11 05:59
Hello, may we know more information?

Hi,

I am having the same issue. I didn't touch tye gallery app. I can view my files on my phone. Pixel 6
2023-1-15
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DJI Wanda
Administrator
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djiuser_DkNhvC5gtYun Posted at 1-15 11:40
Hi,

I am having the same issue. I didn't touch tye gallery app. I can view my files on my phone. Pixel 6

Hello, there. Sorry for the inconvenience. May we know which OS system of your mobile device and the App version of the DJI FLY APP is?
Please be advised to open the authority of your device to access your gallery.
2023-1-18
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KyprosV
lvl.1
Cyprus
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Hi,
I have a similar problem.  I try to set a profile picture on my DJI RC and I get an error message "Fail to save user information.  Check your network connection"
I am connected to internet and I also tried to have the drone connected too but no success, the error is the same.
Any help is much appreciated.
2023-3-15
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DJI Tony
Administrator

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KyprosV Posted at 3-15 11:10
Hi,
I have a similar problem.  I try to set a profile picture on my DJI RC and I get an error message "Fail to save user information.  Check your network connection"
I am connected to internet and I also tried to have the drone connected too but no success, the error is the same.

Hi, KyprosV. Thanks for reaching out, and we're sorry for the inconvenience. The server is currently updating, and the related feature is unavailable. We will fix it soon. Thank you for your support and understanding.
2023-3-17
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KyprosV
lvl.1
Cyprus
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DJI Tony Posted at 3-17 21:35
Hi, KyprosV. Thanks for reaching out, and we're sorry for the inconvenience. The server is currently updating, and the related feature is unavailable. We will fix it soon. Thank you for your support and understanding.

Hello DJI Tony,
thanks for the reply.  I will wait for the server to be fixed.
2023-3-18
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DJI Tony
Administrator

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KyprosV Posted at 3-18 11:30
Hello DJI Tony,
thanks for the reply.  I will wait for the server to be fixed.

We appreciate your utmost understanding. Have a nice day!
2023-3-18
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djiuser_qtWfwGmRf3zF
lvl.1

Georgia
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Hey, are we still waiting for the "Server update"? Whatever it may mean? ))
I can not set profile picture in the fly app (gallery not installed error) nor in web browser (no option here to update picture)
Pixel 6
2023-3-23
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FoxBazo
New

Belgium
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Hello, I also have this issue "Gallery app not installed" on Pixel 6 Pro, Android OS v13, security updates 5 March 2023. Dji Fly app v1.9.9.
The gallery applications currently installed on the phone are: Google Gallery (default app) and Google Photos. Both are up to date.
2023-4-1
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DJI Tony
Administrator

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djiuser_qtWfwGmRf3zF Posted at 3-23 12:56
Hey, are we still waiting for the "Server update"? Whatever it may mean? ))
I can not set profile picture in the fly app (gallery not installed error) nor in web browser (no option here to update picture)
Pixel 6

Hi there. We're sorry about that. Can you confirm if you're still encountering this issue? We'll be waiting for your confirmation. Thank you.
2023-4-3
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DJI Tony
Administrator

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FoxBazo Posted at 4-1 01:24
Hello, I also have this issue "Gallery app not installed" on Pixel 6 Pro, Android OS v13, security updates 5 March 2023. Dji Fly app v1.9.9.
The gallery applications currently installed on the phone are: Google Gallery (default app) and Google Photos. Both are up to date.

Hi, FoxBazo. Thanks for notifying us about this concern. Are you also unable to change the username and profile picture along with the "Gallery App Not Installed?" We'll be waiting for your update.
2023-4-3
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djiuser_ASGZlGWNgGc9
New
Flight distance : 73287 ft

United States
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I'm having the same issue. I'm using the latest DJI Fly firmware too. I'm using a Google Pixel 6.
2023-4-7
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DJI Tony
Administrator

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djiuser_ASGZlGWNgGc9 Posted at 4-7 12:53
I'm having the same issue. I'm using the latest DJI Fly firmware too. I'm using a Google Pixel 6.

Hi there. Thanks for reaching out, and apologies for the inconvenience. Please ensure that the DJI Fly app has permission to access the files. Please to go the phone settings to double-check it. Thank you.
2023-4-8
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Sebmad
New
Flight distance : 5282 ft
France
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Hi there!
Just got my Mini 3 pro with RC-N1 this week and sam issue.
Can't change my profile picture on Android App, runing on pixel 7 with 5 june 2023 security update on android 13....
2023-7-12
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djiuser_HiOJyhMFDFXn
lvl.1
Flight distance : 18724 ft
Portugal
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I also have the same issue on my recent mini 3 pro. I'm using a pixel 7 pro.
But how can you chance in the browser?
When I login in https://my.dji.com/ even the username is wrong, saying djiuser_bblabla.
Guess it not synced between fly app and dji account
2023-7-13
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