120ccpm
Captain
Flight distance : 1245115 ft
United States
Offline
|
The saga continues... got a replacement aircraft (this time it came in an original Mavic Mini box, plastic-wrapped, visually everything looks brand new), paired it to my remote, did a firmware update... and I got again the message about the wireless resetting to match local laws and regulations!
Everything else on the aircraft is perfect, camera and gimbal work properly, I did a long-distance test and got to 8000ft before I started to get signal warnings and delayed video feed. Yet, every single time the aircraft is powered ON, it resets the wireless connection. This happens even if you keep the remote and the mobile device powered on, with DJI Fly running: if you power OFF the aircraft then back ON, it immediately resets the connection.
I did everything I could think of (re-linked AC and RC, firmware refresh AC and RC, different mobile device and cable, logged out from DJI Fly, reinstalled DJI Fly) but it made no difference.
I'm in touch with DJI Support, I just downloaded the full log from the aircraft (almost 450MB... seems strange considering I only have a couple test flights on it) and made it available to them, let's see if they identify the root cause.
The first replacement unit they sent me had other issues and when they got it back, the email confirmation reported it as being a CE model, so I thought that was the reason for the wireless reset. But it happens again with this one, and the package I got it's clearly labelled as being an FCC aircraft. so I'm inclined to think the issue is elsewhere. On the other hand, I flew in this location dozens and dozens of times with the same remote and mobile device, and I've never seen that message. The "only" thing that changed is the aircraft.
Anyways, DJI has been excellent so far in terms of support, they shipped the new aircraft within 1 day from receiving the defective one, I reached out to them via chat a couple times and got someone within minutes, so I have nothing bad to say, they are trying to help. But I need this issue to be resolved as it's a bit annoying, and in any case it's an indication that something is not right.
I'll keep you guys posted...
|
|