Hello, there. Sorry for your inconvenience.
If this issue appears on the remote controller, please try the steps below: 1. Remove the USB-C cable from the USB-C port.
2. Press and hold the Power button until the screen turns off and the remote controller is powered off.
3. Press the Power button, and then press and hold the Power button to power on the remote controller.
4. Restart the remote controller and update the firmware.
For the phone call services. please pay attention to our service time:
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