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Stolen drone
279 5 11-5 16:38
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Markke
lvl.1

Romania
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Hi,My drone was stolen. I understand DJI can take the serial number and order number (I purchased it directly from DJI) and track if it's sent to DJI for service. How do I submit the details for this tracking purpose?
Thanks

11-5 16:38
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DJI Natalia
Administrator

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Hi, there. We are sorry to read about this problem.
We recommend that you report to the police first.
And you can send us your SN here, we will check more details and reply to you here.
Thank you.
11-5 19:38
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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We are sorry to hear about this unfortunate experience. Sorry to inform you we are unable to track your aircraft. Tracking the aircraft will require the synced flight data via DJI APP by the pilot and also the DJI account that the pilot flies your drone with. We recommend that you report this theft incident to the local authorities, authorizing the police to run investigations on this case.

Also, we would like to collect the following information to record the stolen aircraft in the system. Our Support team will contact you if we receive the products in the future. Please rest assured that DJI will reject offering a service if other customers send it back. Hope for your understanding and patience.
a) Full Name:
b) Phone number (mobile preferred):
c) Email address:
d) Serial Number:
e) Shipping Address (No PO BOX, business address preferred):

Hope that you can find your device as soon as possible.
Thank you for understanding and have a great day!
11-5 19:45
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Markke
lvl.1

Romania
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DJI Paladin Posted at 11-5 19:45
We are sorry to hear about this unfortunate experience. Sorry to inform you we are unable to track your aircraft. Tracking the aircraft will require the synced flight data via DJI APP by the pilot and also the DJI account that the pilot flies your drone with. We recommend that you report this theft incident to the local authorities, authorizing the police to run investigations on this case.

Also, we would like to collect the following information to record the stolen aircraft in the system. Our Support team will contact you if we receive the products in the future. Please rest assured that DJI will reject offering a service if other customers send it back. Hope for your understanding and patience.

HI DJI Paladin,
I supplied the requested information over a personal message to you given some of the details requested contain personal information.
Please let me know if you received the details I provided ( a-e from your list)
Thank you
11-5 20:31
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Markke
lvl.1

Romania
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DJI Natalia Posted at 11-5 19:38
Hi, there. We are sorry to read about this problem.
We recommend that you report to the police first.
And you can send us your SN here, we will check more details and reply to you here.

Hi DJI Natalia,

Thank you. The SN is:
09ydf230040041

I supplied the additional requested information to DJI Paladin over a personal message.
Thank you
11-5 20:32
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DJI Natalia
Administrator

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Markke Posted at 11-5 20:32
Hi DJI Natalia,

Thank you. The SN is:

Thanks for your update as well.
And if there is anything else that we can help with, please feel free  to let us know.
11-5 22:17
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