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dji avatar camera malfunction
261 4 11-6 17:17
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Rubinhosm
lvl.1
Brazil
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my avata is having a problem with that cable, the camera image has interference
dji avatar camera malfunction

https://youtu.be/1sUT3ZDCwP8
11-6 17:17
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Rubinhosm
lvl.1
Brazil
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dji avatar camera malfunction
11-6 17:21
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DJI Paladin
Super Moderator
Flight distance : 318 ft

Online

Hi there. Thank you for reaching out and we're sorry for the trouble that this has caused. Can you please confirm if the unit experience a hard landing before? Can you please try to connect all the components (DJI Goggles 2 (FPV Goggles 2), DJI Avata, and DJI Motion Controller (FPV RC 2) to the DJI Assistant 2 consumer drone version and please update/refresh the firmware to see if the issue persists? Please keep us posted. Thank you.
11-6 19:56
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Rubinhosm
lvl.1
Brazil
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DJI Paladin Posted at 11-6 19:56
Hi there. Thank you for reaching out and we're sorry for the trouble that this has caused. Can you please confirm if the unit experience a hard landing before? Can you please try to connect all the components (DJI Goggles 2 (FPV Goggles 2), DJI Avata, and DJI Motion Controller (FPV RC 2) to the DJI Assistant 2 consumer drone version and please update/refresh the firmware to see if the issue persists? Please keep us posted. Thank you.

the avatar already arrived with this defect, there was no fall, the avatar is updated, in the video I'm going to send the link shows the defect.
At the end of the video I touch the cable and the defect increases

https://youtu.be/1sUT3ZDCwP8
11-7 15:38
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi there, we are sorry to know about this issue. In this case, you may need to submit a case through the link below and send it back for further diagnosis and repair. http://www.dji.com/support
11-7 23:10
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