Bad pictures on video
626 8 2022-11-8
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talegaboladora
lvl.1
Flight distance : 281276 ft
Guatemala
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hey guys im having an issue with my mini 2 SE, I take pictures and videos and look crappy and imcomplete what did uou thing is going on, im using a scandisk extreme 16gb
2022-11-8
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talegaboladora
lvl.1
Flight distance : 281276 ft
Guatemala
Offline

2022-11-8
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talegaboladora
lvl.1
Flight distance : 281276 ft
Guatemala
Offline

2022-11-8
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DJI Natalia
Administrator

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Hi, there.
We are sorry for the inconvenience caused.
1.        Please check if your original video has this problem as well. If it only accurs on the cache video and real-time image transmission, then it may be the problem of the poor signal.
2.        Please try to change another SD card to see if the problem can be resolved.
If there are still problems, please start a repair case via this link and send us your drone: https://www.dji.com/support/repair
2022-11-8
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DJI Tony
Administrator

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Hi, talegaboladora. We appreciate you bringing this to our attention. To further isolate the issue, may we know if these images are directly from the SD card itself? If yes, please back up your files and format your SD card using a computer. If unresolved, please try switching to another SD card and test if the same issue persists. Please keep us updated. Thank you for your cooperation.
2022-11-8
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DowntownRDB
Core User of DJI
Flight distance : 1722 ft
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United States
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Appears to be a bad SD Card.
2022-11-9
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talegaboladora
lvl.1
Flight distance : 281276 ft
Guatemala
Offline

DowntownRDB Posted at 11-9 04:56
Appears to be a bad SD Card.

2022-12-10
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talegaboladora
lvl.1
Flight distance : 281276 ft
Guatemala
Offline

DowntownRDB Posted at 11-9 04:56
Appears to be a bad SD Card.

change the SD card for a new one 128gb brand new and same result, how can I upgrade the software
2022-12-10
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DowntownRDB
Core User of DJI
Flight distance : 1722 ft
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United States
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talegaboladora Posted at 12-10 15:57
change the SD card for a new one 128gb brand new and same result, how can I upgrade the software

If this SD card is being used on a Mini SE you can upgrade or refresh the software using the DJI Assistant 2 (Consumer Drone Series) from here.

I also always format my SD Cards in the drone vice on a PC.

2022-12-11
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