Bonjour a vous mon je viens de récupérer mon drone de votre S A V et un z  d'erreur indiquant que mon drone a été volé s'affiche quand je clique  pour activer mon drone au serveur depuis mon téléphone pourriez vous le  reactiver ?  Son numero de serie est celui ci :

3Q4CJCE3A3KBF9

tell me when you fixe that pls

Hello, greg.dm. Thank you for reaching out. We're sorry to read about the issue that you're having with your drone. Can you please verify if you have sent it for repair? Also, kindly provide us with your email address, time of activation, and a copy of your receipt via PM. We will wait for your update. Thank you for your valued support.

greg.dmr Posted at 11-10 08:38
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Hi, greg.dmr. Thank you for providing the needed information. We have replied to your PM, please check. Thank you.

greg.dmr Posted at 11-10 08:38
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Hello, greg.dmr. Thank you for patiently waiting. I have now received feedback from our relevant team. They need more information to further assist us with this concern. Kindly provide the information below via PM:

1. The photo showing the drone serial number
2. The repair case number

We will wait for your update. Thank you for your understanding and cooperation.

DJI Gamora Posted at 11-12 07:19
Hello, greg.dmr. Thank you for patiently waiting. I have now received feedback from our relevant team. They need more information to further assist us with this concern. Kindly provide the information below via PM:

1. The photo showing the drone serial number

DJI Gamora Posted at 11-12 07:19
Hello, greg.dmr. Thank you for patiently waiting. I have now received feedback from our relevant team. They need more information to further assist us with this concern. Kindly provide the information below via PM:

1. The photo showing the drone serial number

Hello, can I solve the same problem?

greg.dmr Posted at 11-14 09:25
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Hi, greg.dmr. Thank you for your time in providing this required information. I'll have this concern forwarded to our corresponding team and rest assured that we'll let you know once we have an update. Thank you for your understanding and support.