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Can't import aircraft - Disconnected aircraft
156 4 11-10 03:16
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leonvski
lvl.1
Brazil
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can't fly with the drone. In "account unlocking licenses" everything is  ok, but in "aircraft unlocking licenses" nothing appears. And when I  try to update the message appears "failed to update the list of aircraft  unlock licenses". And it doesn't give me the option to import aircraft.  Also, an expired unlocking license appears that doesn't disappear from  there... I've done all the procedures on the official and unofficial  website... Could you help? Everything is up to date. I accessed the  forum and they said that this has already happened to a guy and that he  had to get in touch to "clear the settings" or make the release by dgi  himself.. and it solved... Thank you!
11-10 03:16
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Montfrooij
Captain
Flight distance : 2389232 ft
Netherlands
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Hi,

You might be better off posting in the products section of this forum. That is way more active!
https://forum.dji.com/forum-129-1.html
11-10 23:05
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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Hi there. Thank you for reaching out and we're sorry for the trouble. We strongly recommend contacting our team at flysafe@dji.com for them to provide you with further information to isolate this issue. Thank you for your understanding and support.
11-12 21:05
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leonvski
lvl.1
Brazil
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DJI Paladin Posted at 11-12 21:05
Hi there. Thank you for reaching out and we're sorry for the trouble. We strongly recommend contacting our team at  for them to provide you with further information to isolate this issue. Thank you for your understanding and support.

Hi!!!

Thank you..
11-14 05:30
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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You are very much welcome. Please don't hesitate to reach us if you have other inquiries. Thank you for your valued support.
11-17 03:43
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