I just purchased this osmo 6 i have only used it 2 times and its already locking up on me i purchased it at best buy and i dont have the box anymore. it keeps saying motor protected press trigger twice to resume. and the motor isnt even working its all out of wack. Is there a way tp rest this thing ? if that does not work what else do i do whats the next step

Hi there. We're deeply sorry for the trouble that this has caused. Can you please confirm what mobile device are you using with your DJI Osmo Mobile 6? Please keep us posted. Thank you.

DJI Paladin Posted at 11-10 23:22
Hi there. We're deeply sorry for the trouble that this has caused. Can you please confirm what mobile device are you using with your DJI Osmo Mobile 6? Please keep us posted. Thank you.

I’m using the iPhone 14 pro Max I also have the osmo 4 and it works just fine with my phone

curtiscreator Posted at 11-11 04:07
I’m using the iPhone 14 pro Max I also have the osmo 4 and it works just fine with my phone

Thank you for keeping us posted. Can you please try to perform the troubleshooting steps below to see if the issue persists? Please keep us posted. Thank you.

1. Power off and leave  Osmo Mobile 4 until the three motors are brought to room temperature.

2. Attach a phone to the magnetic phone clamp, and check whether the gimbal can be balanced.

* Hold the tilt axis motor with the right hand (to stop the tilt axis from rotating), and rotate the phone to Landscape mode with the left hand. Check whether the gimbal can be balanced roughly. If it is noticeably unbalanced, it is recommended to level it before use.

3. When  Osmo Mobile 4 is powered off, check if any of the three axes feels or gets obstructed. (Note: Compared to the tilt axis and pan axis, the roll axis feels different when rotated, as its rotary damper is larger.)

DJI Paladin Posted at 11-12 02:18
Thank you for keeping us posted. Can you please try to perform the troubleshooting steps below to see if the issue persists? Please keep us posted. Thank you.

1. Power off and leave  Osmo Mobile 4 until the three motors are brought to room temperature.

The OP said it works with his Osmo 4 but not with his Osmo 6.

DaveSp Posted at 11-16 12:11
The OP said it works with his Osmo 4 but not with his Osmo 6.

My apologies for the typographical error. This troubleshooting could be applied also with the Osmo Mobile 6. Please don't hesitate to reach us if you have any inquiries. thank you for your valued support.