My Phantom 4 Pro has been having video signal problems for the past month. It started with flickering and time lag, and now the video only shows static snow. This is happening in many different places, and I’m sure the most recent ones were free from any radio signal interference. Any idea why this is happening? I haven’t even launched the drone because the video feed is not working.

My Phantom 4 Pro has been having video signal problems for the past month. It started with flickering and time lag, and now the video only shows static snow. This is happening in many different places, and I’m sure the most recent ones were free from any radio signal interference. Any idea why this is happening? I haven’t even launched the drone because the video feed is not working. It is on the ground near the remote controller.

This is the only video I get now with the Phantom 4 Pro.

This is the only video I get now with the Phantom 4 Pro.

Hi there. Thank you for reaching DJI Forum. We do apologize for the inconvenience caused. Can you please confirm if this unit experience a hard landing before? In addition, may I please ask what mobile device are you using? Please keep us posted. Thank you.

DJI Paladin Posted at 11-12 00:44
Hi there. Thank you for reaching DJI Forum. We do apologize for the inconvenience caused. Can you please confirm if this unit experience a hard landing before? In addition, may I please ask what mobile device are you using? Please keep us posted. Thank you.

No. This Phantom 4 Pro drone has never crashed or experienced a difficult landing. There is no visible damage to the drone or the camera on the drone. I’m controlling it with an iPhone 12 Pro Max running iOS 16.0. Thanks.

Hello there. I already responded to your thread https://forum.dji.com/forum.php? ... p;extra=#pid2902874 . Please keep us posted. Thank you.

OaklandJennifer Posted at 11-12 00:58
No. This Phantom 4 Pro drone has never crashed or experienced a difficult landing. There is no visible damage to the drone or the camera on the drone. I’m controlling it with an iPhone 12 Pro Max running iOS 16.0. Thanks.

It needs to go in for repair.
The cause is probably the camera cable.

Labroides Posted at 11-12 06:07
It needs to go in for repair.
The cause is probably the camera cable.

How would I find a repair center for this?

OaklandJennifer Posted at 11-12 08:44
How would I find a repair center for this?

Google drone repair  ??

OaklandJennifer Posted at 11-12 00:58
No. This Phantom 4 Pro drone has never crashed or experienced a difficult landing. There is no visible damage to the drone or the camera on the drone. I’m controlling it with an iPhone 12 Pro Max running iOS 16.0. Thanks.

Thank you for keeping us posted. Could you please try to sync all of your flight records on the DJI Go 4 application and uninstall and reinstall the app for us to check if the issue is with the live feed only? If your original footage or files does the same issue, we strongly recommend sending the unit for proper diagnostics, you may request a repair service using this link https://www.dji.com/support/repair . Once you already fill in all the needed information, our team will contact you to provide further information on how to send the product to us. Thank you for your valued support.