Hello, I hope you can help me, My avatar bought it new and it does not allow me to activate it, update it, synchronize it (it takes me hours) and I get that error 1112

Hi there, galaviz. We appreciate you bringing this to our attention, and we are deeply sorry for the inconvenience caused. With this kind of error, we need to go through a verification process. To maintain account security, we sent you a PM. Please respond at your most convenient time. Thank you for your continued support.