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Update for my DJI AIR 2 S
189 4 11-13 14:09
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Dave8646
lvl.1
Flight distance : 152612 ft
United Kingdom
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Hi, has anyone had a problem with updating the air 2 s ? I can`t fly at all as I keep getting messages to say I need to update my firmware. When I try it, it always says instalation failed and not allowed to fly. It started with the Japanese fly restrictions, but now it says al USA restrictions too. Not really much use living in the UK.
I try to by pass all of this and see if I can fly, but always have to pair with the drone.
All my other drones are fine and updates work well, but the AIR 2 S is nothing but problems and not even been able to fly it since before the so called updates.
HELP, PLEASE.
11-13 14:09
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DJI Susan
Administrator

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Hi there. Dave8646, I am sorry for the difficulties you experienced. Could you please try to update the firmware by the DJI Assistant 2 (https://www.dji.com/uk/downloads ... sumer-drones-series) and check if the firmware can be updated successfully?
Please keep us updated if the firmware still fails, a screenshot of the error message would be highly appreciated. Thank you.
11-13 23:16
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Montfrooij
Captain
Flight distance : 2389232 ft
Netherlands
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Hi,

You might be better off posting in the products section of this forum. That is way more active!
https://forum.dji.com/forum-129-1.html
11-14 00:10
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Dave8646
lvl.1
Flight distance : 152612 ft
United Kingdom
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DJI Susan Posted at 11-13 23:16
Hi there. Dave8646, I am sorry for the difficulties you experienced. Could you please try to update the firmware by the DJI Assistant 2 (https://www.dji.com/uk/downloads/softwares/dji-assistant-2-consumer-drones-series) and check if the firmware can be updated successfully?
Please keep us updated if the firmware still fails, a screenshot of the error message would be highly appreciated. Thank you.

Hi, I have tried this and still doesn`t work. I tried the controller again and again, it just won`t upload. Here are some pics for you.
11-19 13:12
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DJI Susan
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Dave8646 Posted at 11-19 13:12
Hi, I have tried this and still doesn`t work. I tried the controller again and again, it just won`t upload. Here are some pics for you.[view_image][view_image][view_image][view_image][view_image][view_image]

Sorry for this situation, if the firmware can not be updated even with DJI Assistant 2 on the computer, you may consider sending the drone back to us for further diagnosis and service.

Please fill out the online repair request on our official web and send it back. Here is the link: https://www.dji.com/support/repair
We will do our best to help this out.
11-21 04:34
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