Please select Into the mobile phone version | Continue to access the computer ver.
DJI Mini 3 Pro Arm loose
210 4 11-15 12:44
Uploading and Loding Picture ...(0/1)
o(^-^)o
djiuser_7FhKv0CgJcqh
lvl.1
Flight distance : 36230 ft
Cyprus
Offline

Hello everyone.. A week ago I bought this drone from the official site of Cyprus.. I also insured it for 1 year... Today is my second flight but I noticed from the first flight that the left shoulder is loose... Do you have any  any idea if i contact the store i bought this drone from they will replace it with a new one or send it for repair... This is a factory defect and i have no fault for it...
11-15 12:44
Use props
DJI Diana
Administrator
Flight distance : 2408 ft

Offline

Hi there. Thank you for reaching out. May we have the link to the official site you referred to in Cyprus? Furthermore, you may also contact our Product Support team to help you with arranging/creating a case for you if the dealer is unable to help. We wish to help you in any capacity we can. Thanks again for your patience.
11-15 15:13
Use props
djiuser_7FhKv0CgJcqh
lvl.1
Flight distance : 36230 ft
Cyprus
Offline

DJI Diana Posted at 11-15 15:13
Hi there. Thank you for reaching out. May we have the link to the official site you referred to in Cyprus? Furthermore, you may also contact our Product Support  team to help you with arranging/creating a case for you if the dealer is unable to help. We wish to help you in any capacity we can. Thanks again for your patience.
I'm very sorry but I didn't understand what to do... You want me to give you information to the official supplier in Cyprus?
If I understand you correctly, this is the information about them..

https://store.djicyprus.com/en/product-category/ronin-rs-2/
Screenshot_20221116-112742_Messenger.jpg
11-16 01:29
Use props
DowntownRDB
Captain
Flight distance : 525 ft
  • >>>
United States
Offline

I'd take it back to the store where I bought it and ask for a refund or replacement due to the defect.  If they refuse then you will need to contact DJI Support to set it up to be sent in for diagnoses and repair or replacement.  
11-16 05:23
Use props
DJI Diana
Administrator
Flight distance : 2408 ft

Offline

djiuser_7FhKv0CgJcqh Posted at 11-16 01:29
I'm very sorry but I didn't understand what to do... You want me to give you information to the official supplier in Cyprus?
If I understand you correctly, this is the information about them..

Hi there. Thank you for your prompt response. I'd recommend contacting your dealer first to check the possible options that you have, however, as mentioned previously, if the dealer can't assist you further, kindly contact us thru the link above. Thank you for understanding.
11-16 07:50
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules