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What to Do If the Camera View is Black in DJI Apps
443 13 11-16 04:45
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DJI Susan
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Dear pilots, we notice that some pilots had experienced a black screen in the DJI app and there was no camera image transmission in the app at all. Today, we are introducing what to do when the camera screen is black in the DJI apps.

Generally, we will need to check 4 parts: ① the connection between the aircraft and controller; ② the connection between the controller and the DJI app; ③ the camera settings or firmware mismatched; ④ the hardware issues.
Follow the specific steps below.

1. Firstly, we will have to confirm whether the controller is connected to the aircraft successfully. A quick way to check is to use the gimbal wheel on the controller and see if the gimbal is responding to the controller or not.
If the gimbal will not respond to the controller movement, you are recommended to relink the aircraft and controller. Check out the relink guides here.

2. Secondly, please check the message on the upper page of the camera page on the DJI app. If the DJI App is referring that the controller is not connected to the mobile device, you will have to check the connection of the mobile device and remote controller, please check this guide If the app prompts a “Disconnected” warning while using a drone for detailed information.

3. Thirdly, when the aircraft, controller, and DJI app are connected together successfully but the screen is still black, and after checking the app, the parameters are displaying correctly, please check if your shutter or EV is set to a low value. The lower shutter or EV value the camera is set to, the darker the camera gets. Such as the screenshot shows:
camera black screen.png
Therefore, you can adjust the shutter or EV to a higher one, or you can reset the camera settings directly.
To reset the camera settings on DJI Fly app, please tap … on the upper right > Camera > Scroll down to the bottom then you can see the option to Reset Camera Parameters.
How to reset camera settings in DJI Fly app.png
On DJI GO 4 app, please tap the camera settings icon below the record/shutter icon > the gear icon > Reset Camera Settings.
How to reset camera settings in DJI GO 4 app.png
Another important point is that the firmware for both the controller and aircraft, as well as the DJI app, has to be updated to the latest version.
Besides, trying to format the SD card may also help.

4. Last but not least, please confirm if the drone experienced any accident or impact. If this is the case, it may cause damage to the hardware and result in the black screen issue, therefore, you may consider sending the drone back to DJI for further diagnosis and service.
Please request Repair Service Online, or contact our support here for further assistance.

Do you know if there is any other solution that can help with the black screen issue? Comment down below!
Please feel free to let us know if you want to know any other product usage tips and help us to build our next guide!








11-16 04:45
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Nogravity
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United States
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Hello I am having this issue tried all the steps. For some reason it is black on my iPhone, but works fine on my ipad2. I’ve tried different cables to controller and also firmware upgrades and downgrades also deleting app off the iPhone and re installing. Im confused as to why it works on the ipad but not iphone
11-16 21:06
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DowntownRDB
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Flight distance : 525 ft
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Excellent troubleshooting tips.  Great job Susan.
11-17 03:03
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DJI Susan
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Nogravity Posted at 11-16 21:06
Hello I am having this issue tried all the steps. For some reason it is black on my iPhone, but works fine on my ipad2. I’ve tried different cables to controller and also firmware upgrades and downgrades also deleting app off the iPhone and re installing. Im confused as to why it works on the ipad but not iphone

Hi there, sorry to read about this issue. Could you please tell me the model of your iPhone and DJI drone, provide the screenshots of your iOS system version and the DJI app version, and the camera view of DJI app after connecting the app, controller, and aircraft for better confirmation? Thank you.
11-17 06:37
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DJI Susan
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DowntownRDB Posted at 11-17 03:03
Excellent troubleshooting tips.  Great job Susan.

Thank you for your support!
11-17 06:37
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DowntownRDB
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Flight distance : 525 ft
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DJI Susan Posted at 11-17 06:37
Thank you for your support!

My pleasure.  Have a fantastic day.  
11-18 02:57
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HGDC84
Captain
Finland
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Do these also apply to DJI Mimo and the handheld/action cameras? Or are there some separate troubleshooting tips for those? There have been reports of some of these occurences also with the Action/Pocket series users. I'm sure they would appreciate if they had some similar instructions to solve their similar issues.
11-18 10:43
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Nogravity
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United States
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DJI Susan Posted at 11-17 06:37
Hi there, sorry to read about this issue. Could you please tell me the model of your iPhone and DJI drone, provide the screenshots of your iOS system version and the DJI app version, and the camera view of DJI app after connecting the app, controller, and aircraft for better confirmation? Thank you.

Hi so there was an updated with the iPhone to 16.1.1 for the iPhone 12 Pro and that fixed the problem and now I have image
11-18 22:40
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DJI Susan
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HGDC84 Posted at 11-18 10:43
Do these also apply to DJI Mimo and the handheld/action cameras? Or are there some separate troubleshooting tips for those? There have been reports of some of these occurences also with the Action/Pocket series users. I'm sure they would appreciate if they had some similar instructions to solve their similar issues.

Thank you for bringing this to our attention. The camera settings part can be applied to hand-held devices. And currently, users can refer to the troubleshooting steps from this article Osmo Pocket Series/Osmo Action Series Live View Blackout, Flickering or Getting Stuck. Hope this is informative for you.
11-18 23:04
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DJI Susan
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Nogravity Posted at 11-18 22:40
Hi so there was an updated with the iPhone to 16.1.1 for the iPhone 12 Pro and that fixed the problem and now I have image

Thank you very much for your update on this case, happy to hear that you have figured it out.
11-18 23:05
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HGDC84
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Finland
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DJI Susan Posted at 11-18 23:04
Thank you for bringing this to our attention. The camera settings part can be applied to hand-held devices. And currently, users can refer to the troubleshooting steps from this article Osmo Pocket Series/Osmo Action Series Live View Blackout, Flickering or Getting Stuck. Hope this is informative for you.

Thanks for the reply and additional information, I believe this will be useful to many users. :-)
11-19 04:07
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Flying Frank
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Flight distance : 1059213 ft
Germany
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Nothing works, Screen ist still black on my s22 Ultra from my Mavic 2 Pro. Whats going on here ?

Latest Version of DJI Go 4 App, latest Firmware on the Drone. OS is Android 13 and One UI 5.0

Nothing but Black screen, but remote connected properly. This is REALLY a downer and sucks. Is there any chance, that u guys fix this issue, which you know about since beginning of this year ? Or do you refund my drone and all the stuff i bought for it? I wrote a PM to you @Susan, no reply at all. Why not. Some sort of unpleasant affair with this ? Please reply to this !!!!
11-19 12:54
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DJI Susan
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Flying Frank Posted at 11-19 12:54
Nothing works, Screen ist still black on my s22 Ultra from my Mavic 2 Pro. Whats going on here ?

Latest Version of DJI Go 4 App, latest Firmware on the Drone. OS is Android 13 and One UI 5.0

Sorry for the inconvenience caused. Could you please provide the screenshot of the camera view page on DJI GO 4 app for better confirmation?
And may I know if you have tried with another mobile device to confirm if the connection works normally?
Please keep us updated on this case. Thank you.
11-21 04:10
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DJI Susan
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HGDC84 Posted at 11-19 04:07
Thanks for the reply and additional information, I believe this will be useful to many users. :-)

You are most welcome, thank you for bringing this to our attention as well.
11-21 04:11
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