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DJI NL Doesn't see the problem
462 20 11-18 06:53
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johansenfoto
Captain
Flight distance : 1152733 ft
Norway
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So I just got this email after I have been in chat with them earlier, and they doesn't see the problem with my clearly soft focus camera.


This is going towards DJI reputation since they can't even see clearly that a camera have wrong focus.


I sent a email back with all videos AGAIN and wrote that even with a +2 reading glass infront clearly show wrong focus from factory.
This is sad since they can't face the facts, or actually see the difference.

Here are the videos I sent back in latest email, clearly show how bad my copy is.









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11-18 06:53
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hallmark007
Captain
Flight distance : 8434554 ft
  • >>>
Ireland
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If you agree with the result

Surely having sent it in you don’t agree, so they need to replace it . The videos should show them .
11-18 08:43
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Montfrooij
Captain
Flight distance : 2399075 ft
Netherlands
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That is typical.
11-18 10:08
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johansenfoto
Captain
Flight distance : 1152733 ft
Norway
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I just have to wait for Monday to see what they come up with. Just sending it to NL from Norway took 10 DAYS!!! Our mail service is ...
11-18 14:50
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DJI Wanda
Administrator
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Hello, there. We are sorry for your inconvenience. We will check your case and confirm with our teams first. May we know what can we do for you?
11-18 17:44
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johansenfoto
Captain
Flight distance : 1152733 ft
Norway
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DJI Wanda Posted at 11-18 17:44
Hello, there. We are sorry for your inconvenience. We will check your case and confirm with our teams first. May we know what can we do for you?

Just want a good camera back so I can continue making videos
11-19 04:18
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DJI Wanda
Administrator
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johansenfoto Posted at 11-19 04:18
Just want a good camera back so I can continue making videos

Understand. We are confirming our teams and will forward your request to them.
11-20 02:32
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johansenfoto
Captain
Flight distance : 1152733 ft
Norway
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I wonder what it is to discuss?

Not hard to see that is out of focus compared to my OA1


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11-22 12:54
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DJI Wanda
Administrator
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johansenfoto Posted at 11-22 12:54
I wonder what it is to discuss?

Not hard to see that is out of focus compared to my OA1

Hello, there. Sorry for the late response. Our teams will contact you as soon as possible. Please pay attention to your inbox.
11-24 05:20
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johansenfoto
Captain
Flight distance : 1152733 ft
Norway
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DJI Wanda Posted at 11-24 05:20
Hello, there. Sorry for the late response. Our teams will contact you as soon as possible. Please pay attention to your inbox.

Sounds like they have bad news, thanks for replying
11-24 05:25
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StevoB
lvl.4
Slovakia
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Bad for them.
11-24 05:36
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johansenfoto
Captain
Flight distance : 1152733 ft
Norway
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Just got a reply on email, sounds like I will get a new unit
11-24 05:49
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StevoB
lvl.4
Slovakia
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11-24 05:55
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Kamen666
lvl.4
Flight distance : 246194 ft
Bulgaria
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johansenfoto Posted at 11-24 05:49
Just got a reply on email, sounds like I will get a new unit

Now you will get a camera from November that will finally be without focus problems, with a new stabilization option and will shoot in HDR. Fingers crossed for you!
11-24 06:32
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johansenfoto
Captain
Flight distance : 1152733 ft
Norway
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Kamen666 Posted at 11-24 06:32
Now you will get a camera from November that will finally be without focus problems, with a new stabilization option and will shoot in HDR. Fingers crossed for you!

Thanks, I really hope I will get a new camera that have good focus
11-24 07:20
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DJI Wanda
Administrator
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johansenfoto Posted at 11-24 05:25
Sounds like they have bad news, thanks for replying

You are most welcome. Please let us know if you have any questions.
11-24 21:11
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johansenfoto
Captain
Flight distance : 1152733 ft
Norway
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So finally my new camera is on its way, and it is a new camera with new serialnr.
Just hope it is sharp and good, especially since I sent mine there 4 weeks ago (mail service in Norway sucks and always did)
11-29 09:45
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osmonauta
Second Officer
Hungary
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johansenfoto Posted at 11-29 09:45
So finally my new camera is on its way, and it is a new camera with new serialnr.
Just hope it is sharp and good, especially since I sent mine there 4 weeks ago (mail service in Norway sucks and always did)

Is this your first replacement?
11-29 10:53
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johansenfoto
Captain
Flight distance : 1152733 ft
Norway
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osmonauta Posted at 11-29 10:53
Is this your first replacement?

Yes so I just hope this will work out.
I see that the place I bought mine from have already sold one OA3 used that someone have sent back
11-29 12:17
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Kamen666
lvl.4
Flight distance : 246194 ft
Bulgaria
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johansenfoto Posted at 11-29 09:45
So finally my new camera is on its way, and it is a new camera with new serialnr.
Just hope it is sharp and good, especially since I sent mine there 4 weeks ago (mail service in Norway sucks and always did)

Fingers crossed and I hope you have good results
11-29 23:01
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johansenfoto
Captain
Flight distance : 1152733 ft
Norway
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Kamen666 Posted at 11-29 23:01
Fingers crossed and I hope you have good results

Thanks, I have faith in them this time
11-30 04:48
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