AdamBUK
lvl.1
United Kingdom
Offline
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DJI Wanda Posted at 11-20 04:36
Hi, We reviewed the whole conversation and come back. Sorry for your inconvenience. For the battery charging issue, generally, we will recommend you change a method to charge or change a charger to charge again. The brand-new battery is in hibernation mode and requires charging for a long time to activate it sometimes. We are sorry for the confusion caused. The solutions given by the support are instructions with detailed troubleshooting steps. If all the steps can not resolve your issue, we will create a case for you.
Please do not worry that you can request the replacement when meeting the condition below:
√ Within fourteen (14) calendar days of receiving a product if the product has no manufacturing defect, has not been activated, and is still in new or like-new condition.
Okay, now I'm really pi##ed off...
I bought 3 brand new batteries and all three have been in the charger for over 24 hours. One battery is still flashing 4 LEDs constantly WHICH IS YOUR OWN WARNING CODE THE BATTERY IS DEAD! It is NOT in hibernation, IT IS DEAD! The other 2 are working fine and the drone flies with them! There is no confusion, don't you dare gaslight me one more time. THIS BATTERY IS DEAD, I HAVE 2 OTHER BATTERIES TO COMPARE TO!!!
Either you tell me you are sending me a replacement battery TODAY or I'm going to throw everything in a box and send back to the retailer and get a refund leaving a terrible review.
Either you think your customers are idiots or you send me a replacement battery, they are the only options left for you. |
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