DJI Tony
Administrator
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Hi, rich7070. Thank you for giving us time to check the logs. Please be informed that we have received feedback from our engineers. Upon further investigation, we are sorry to inform you that you are suggested to send the product back to us for a proper diagnosis. You may submit an online repair request through this link. If you would like to further discuss the process, you may contact our Customer Support at (support.dji.com). Please note that warranty service can be applied depending on the warranty status and the result of the damage assessment. We understand that this is not the answer that you were hoping for, but this is the most ideal solution for this kind of issue. Your understanding is highly appreciated, and thank you for your continued support. Take care. |
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