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cant update firmware and black screen on goggles 2
137 10 11-21 02:50
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rich7070
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have black screen on goggles 2 can see a glow on edges screen. goggle start up fine and hear sound when i press touch pad and cant update firmware get error (1-2-6)











11-21 02:50
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DJI Tony
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Hi there, rich7070. Thank you for reaching out, and we're sorry to read about the difficulties you're experiencing. May we confirm if the goggles' screen turned black after the firmware update failed? Nonetheless, please reattempt to update the firmware using the DJI Assistant 2 (Consumer Drones Series). You may install it through this link: {https://www.dji.com/downloads/so ... sumer-drones-series}. Before starting the update, please ensure a stable internet connection and enough battery level.
Here are the steps on how to update the firmware of the goggles:
1. Launch the DJI Assistant 2.
2. Connect the DJI Goggles 2 to the computer with a USB cable.
3. Power on the goggles and after the software recognizes it, click the connected device name icon.
4. Select "Firmware Update" from the left-hand side and choose the option to "Update" or "Refresh" whichever is available.
Kindly keep us updated. Thank you for your valued support.
11-21 03:25
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rich7070
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Used assistant 2 to update firmware and getting error (1-2-6)
11-21 12:20
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DJI Tony
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rich7070 Posted at 11-21 12:20
Used assistant 2 to update firmware and getting error (1-2-6)

We're sorry to read that the issue remains. Do you have a screenshot or picture of the firmware update failure? If not, may we ask for the error code found at the bottom-left corner of the screen after the update failure? This will help us further isolate the issue. Thank you for your understanding and support.
11-21 23:03
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rich7070
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Stops at 59% updating. Tried updating several times and always stops at 59%.
20221122_054744.jpg
20221122_054727.jpg
11-22 03:50
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rich7070
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If updating correctly will it fix black screen issue or is it a separate problem?
11-22 03:52
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DJI Tony
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rich7070 Posted at 11-22 03:52
If updating correctly will it fix black screen issue or is it a separate problem?

Hi, rich7070. Thank you for the update. Please be informed that we cannot confirm the issue yet as we need to gather some more information. Can you please verify if you have tried uninstalling and then reinstalling the DJI Assistant 2 (Consumer Drones Series) before re-attempting the update? If yes, try restarting your computer and then test again. If possible, please use another computer if available. Thank you for your cooperation.
11-22 21:15
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rich7070
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Reinstall dji assistant 2 (consumer drone  series) several times, restarted several times and did the same on a second PC and get same error code.
20221122_054727.jpg
11-23 09:40
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DJI Wanda
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rich7070 Posted at 11-23 09:40
Reinstall dji assistant 2 (consumer drone  series) several times, restarted several times and did the same on a second PC and get same error code.

Hello, there. Sorry for your inconvenience. Would you please upload the latest firmware version
v01.02.0000 to have a try?
If the issue persists, would you please upload the logs of the DJI Goggles 2 and DJI Assistant 2 for us?
11-23 20:31
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rich7070
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DJI Wanda Posted at 11-23 20:31
Hello, there. Sorry for your inconvenience. Would you please upload the latest firmware version
v01.02.0000 to have a try?
If the issue persists, would you please upload the logs of the DJI Goggles 2 and DJI Assistant 2 for us?

here are logs

da_Consumer_2.1.13.8_20221124@083455.zip

538.17 KB, Down times: 2

yesterday 07:26
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DJI Tony
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Thank you for providing the logs, rich7070. We will have it forwarded to our engineers for further investigation. We will write back as soon as we receive feedback. Thank you for your continued support.
yesterday 21:59
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