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MAVIC 3 CLASSIC CAMERA MALFUNCTION
102 3 11-22 00:47
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fansc3ab7c04
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Flight distance : 7596716 ft
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Mexico
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Hi! I just got my mavic 3 classic, brand new, take it out of the box, everything was fine, i had image on mi phone procede to activate, still fine, procede to uptade got a big nasty error: ¨CAMERA MALFUNCTION. REPAIRS REQUIRED . CONTACT DJI SUPPORT FOR ASSISTANCE ( Code:1c00090f) What can i do ? is someone with this problem ???

the camera sound like every 5 seconds is trying to focus.

Allready tryed to refresh firmware and is painfully slow and about 50% download i got an update failed messege

11-22 00:47
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DJI Mindy
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Flight distance : 7 ft
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Hi there, we are sorry to know about this issue. May I ask if there is any damage to the drone or the box? In this case, we recommend that you contact our support team through the link below for further assistance. http://www.dji.com/support
11-22 01:16
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Alfonso Silva Pacheco
lvl.2
Flight distance : 7596716 ft
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Mexico
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DJI Mindy Posted at 11-22 01:16
Hi there, we are sorry to know about this issue. May I ask if there is any damage to the drone or the box? In this case, we recommend that you contact our support team through the link below for further assistance. http://www.dji.com/support

No, there was no visible damage on the box or anything like that.
11-22 01:54
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DJI Mindy
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Alfonso Silva Pacheco Posted at 11-22 01:54
No, there was no visible damage on the box or anything like that.

Thanks for the confirmation. Please contact our support team through the link above and our team will help accordingly. You may also submit a replacement case if it's within the replacement period. https://repair.dji.com/repair/replacement
11-22 03:40
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