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Gimbal stuck
91 4 11-24 18:37
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davids378
lvl.1
Flight distance : 1716175 ft
United States
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Hello
I had a minor crash. I have the error "gimbal stuck". I am unable to calibrate the gimbal. I tried auto calibration; it fails. The manual calibration does not work. I don't know what do do.

David
11-24 18:37
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Montfrooij
Captain
Flight distance : 2399075 ft
Netherlands
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Can you move the gimbal around by hand with the drone off?

PS,
You might be better off posting in the products section of this forum. That is way more active!
https://forum.dji.com/forum-129-1.html
11-25 00:21
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davids378
lvl.1
Flight distance : 1716175 ft
United States
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Montfrooij Posted at 11-25 00:21
Can you move the gimbal around by hand with the drone off?

PS,

Hi;
Yes. The gimbal moves freely. And, thanks for the link/ tip.

D
11-25 07:19
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Montfrooij
Captain
Flight distance : 2399075 ft
Netherlands
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davids378 Posted at 11-25 07:19
Hi;
Yes. The gimbal moves freely. And, thanks for the link/ tip.

Ok, that was my only suggestion.
I would say support is the next stop.
11-25 07:28
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DJI Susan
Administrator

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Hi David, I am sorry to read about the accident that happened to your drone. In your case, we may suggest that you send it back to DJI for further service.
Please fill out the online repair request on our official web and send it back. Here is the link: https://www.dji.com/support/repair
We will do our best to help this out.
11-25 19:01
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