mulletator
lvl.1
Canada
Offline
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mulletator Posted at 11-17 09:54
I appreciate your responsiveness, but I must reiterate that the issue remains unresolved despite the latest version of the DJI Go 4 app being installed. As previously mentioned, there is no video feed from the camera on the app—just a black screen. This issue is identical to the one detailed by the user in the forum post I shared earlier.
Rather than requesting additional information or screenshots, which have already been provided, I kindly urge you to take a proactive approach in addressing this issue at the software level. It's evident that this is not an isolated problem, and other users have experienced the same issue. If there are known solutions or specific troubleshooting steps to address this issue within the app, please share them with me.
Dear DJI Support Team,
I hope this message finds you well. I am writing to follow up on my previous communication regarding the malfunctioning of my drone, specifically related to the DJI Go 4 app. Despite my efforts in installing the latest version and providing all the requested details, the issue of the black screen in place of the video feed persists. This has significantly hindered my ability to use the drone for my work.
I must express my disappointment in not having received a solution yet. Understanding the complexity of software-related issues, I had hoped for a more proactive approach in resolving what appears to be a common problem among users, as evidenced by similar reports on the forum.
In my previous message, I outlined the issue in detail and provided all necessary information. Reiterating my earlier request, I urge your team to focus on identifying and resolving the root cause within the app itself. If there are known fixes, specific troubleshooting steps, or any updates in the pipeline that might address this issue, I would greatly appreciate being informed.
The absence of a functioning drone is impacting my work, and I am keen to resolve this as swiftly as possible. Your prompt and dedicated attention to this matter would not only be appreciated but would also reinforce my confidence in DJI's customer support. |
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