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DJI Go 4 app on my Samsung S21 FE not working
103 7 11-25 02:28
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GJB96
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Australia
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Hi Tha DJI Go 4 app on my new Samsung S21 FE with Android 12 is not displaying the camera feed from the drone. Everything elase seems to be working OK
11-25 02:28
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DAFlys
Captain
Flight distance : 52367490 ft
United Kingdom
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Have you seen this thread about a black camera feed?

https://forum.dji.com/forum.php? ... &extra=page%3D1
11-25 02:57
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DJI Gamora
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Hi, GJB96. Thank you for reaching out and we're sorry for the inconvenience. Can you please confirm if you're getting any error messages? If you can provide a screenshot or video that will be much appreciated. We will wait for your reply. Thank you.
11-25 03:28
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GJB96
lvl.1

Australia
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DAFlys Posted at 11-25 02:57
Have you seen this thread about a black camera feed?

https://forum.dji.com/forum.php?mod=viewthread&tid=279398&extra=page%3D1

Hi. Thanks. I tried it with no luck
11-26 01:01
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GJB96
lvl.1

Australia
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DJI Gamora Posted at 11-25 03:28
Hi, GJB96. Thank you for reaching out and we're sorry for the inconvenience. Can you please confirm if you're getting any error messages? If you can provide a screenshot or video that will be much appreciated. We will wait for your reply. Thank you.

Thankyou for getting back to me. I've attached screen shots. There are no error messages.
Screenshot_20221126-193433.jpg
Screenshot_20221126-193552.jpg
11-26 01:06
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DJI Gamora
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GJB96 Posted at 11-26 01:06
Thankyou for getting back to me. I've attached screen shots. There are no error messages.

Hi, GJB96. Thank you for the reply. Can you please try another mobile device, like an iOS device? If the issue persists, please provide us with the following information:

1、Aircraft model
2、Aircraft firmware version,
3、App version
4、Mobile device model and system version
5、App log

How to get the app logs:
• Connect the Android device to a computer. Tap “Transfer files” in the “USB connection mode” that appeared on the mobile phone.
• Click the mobile phone icon in “My Computer” and go to internal storage.
• Find the file path \DJI\dji.go.v4\LOG
•  Copy and paste the entire “LOG” file folder to the local drive and add the file folder to the compressed folder.


Please keep us posted. Thank you
11-28 03:31
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GJB96
lvl.1

Australia
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Hi


GJB96 Posted at 11-26 01:06
Thankyou for getting back to me. I've attached screen shots. There are no error messages.

Hi, GJB96. Thank you for the reply. Can you please try another mobile device, like an iOS device? If the issue persists, please provide us with the following information:

1、Aircraft model:
2、Aircraft firmware version,
3、App version
4、Mobile device model and system version
5、App log
11-28 14:49
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GJB96
lvl.1

Australia
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Hi

The aircraft and App work perfectly on my Samsung Galaxy S7 with Android 8.

1、Aircraft model: Mavic 2 Zoom
2、Aircraft firmware version: 01.00.0770
3、App version4.3.54
4、Mobile device model and system version Samsung Galaxy S21 FE
5、App log: Error log ERROR_POP_LOG.zip (1.29 KB, Down times: 0)
11-28 15:28
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