I purchased used googles,when turned on I see a screen but noe menu. I am on a Mac with Monterey, Mavic Pro and the assist does not work with this version. Also when pushing in the funtion button no light come up...What is wrong and what can I do?
Hi there. Thank you for reaching out and we're sorry for the trouble that this has caused. Can you please confirm what version of the DJI Assistant 2 software are you using? Could you please try to download this version https://www.dji.com/downloads/softwares/assistant-dji-2 and check if the issue persists? Please refer to the tutorial videos about linking and other functions of the DJI Goggles. Please keep us posted. Thank you.
DJI Paladin Posted at 11-25 18:31
Hi there. Thank you for reaching out and we're sorry for the trouble that this has caused. Can you please confirm what version of the DJI Assistant 2 software are you using? Could you please try to download this version https://www.dji.com/downloads/softwares/assistant-dji-2 and check if the issue persists? Please refer to the tutorial videos about linking and other functions of the DJI Goggles. Please keep us posted. Thank you.
https://www.youtube.com/watch?v=4f7NtdXDoGQ
Hello, I have tried all version available for MAC, including thisone in the link....the goggles are not recognized the software....
Thank you for keeping us posted. In this kind of situation, I'm afraid that you may consider sending your DJI Goggles in for proper diagnostics, you may request a repair service using this link https://www.dji.com/support/repair . Once you already fill in all the needed information, our team will contact you to provide further information on how to send the product to us. Thank you for your understanding and support.
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