I have used a pixel 7 pro with dji fly with my mini 3 pro. When i use the tracking function the screen fizzes and the image freezes.  what happened to other people?with my old mobile oneplus 6 it never happened

Im usiing iphone 7plus when its fly normaly its flying properly but when use quick shot and active track live feed freez and show error massage cpu is fully loaded.but remort connection wirking proprly.
What can we do for that?

Hi there. Thank you for reaching out and we're sorry for the trouble that this has caused. Can you please confirm if this only happens during activetrack? Does this freezing issue also occur in normal video or in different intelligent flight modes? Also, is this issue occurs in a different location? You may uninstall and reinstall the app on your mobile device and have a test flight to see if the issue persists. Please keep us posted. Thank you.

DJI Paladin Posted at 11-26 20:07
Hi there. Thank you for reaching out and we're sorry for the trouble that this has caused. Can you please confirm if this only happens during activetrack? Does this freezing issue also occur in normal video or in different intelligent flight modes? Also, is this issue occurs in a different location? You may uninstall and reinstall the app on your mobile device and have a test flight to see if the issue persists. Please keep us posted. Thank you.

Thanks for your reply. I have uninstalled and reinstalled the application but it is happening and happening again. The problem only occurs with active track and smart video modes. When I select the subject to frame with my fingers, the video freezes. The green selection rectangle moves but the image remains frozen.

sandokan2000 Posted at 11-27 00:17
Thanks for your reply. I have uninstalled and reinstalled the application but it is happening and happening again. The problem only occurs with active track and smart video modes. When I select the subject to frame with my fingers, the video freezes. The green selection rectangle moves but the image remains frozen.

Thank you for your response and we do apologize for the trouble. Can you please try to use a different mobile device for us to further isolate the issue? This will help us to identify the main cause of this error. Please keep us posted. Thank you.