Leo1972
Flight distance : 77618 ft
Netherlands
Offline
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DJI Tony Posted at 11-27 22:49
Thanks for the update, and for sharing the requested video. Checking the video, it appears to be a battery communication error. This could be an error with the batteries, or the aircraft itself. Kindly ensure that the batteries are installed properly and firmly into the drone. Also, can you confirm if the same behavior appears on all three batteries when inserted into the aircraft? If yes, then we may do a cross-test if you have another aircraft available to insert the battery to. If none, then we highly recommend that you send it back to us for a proper diagnosis. You may directly submit an online repair request through this link. Or, you may also get in touch with our Customer Support for more details about the process. You may reach them at (https://www.dji.com/nl/support). Please note that warranty service can be applied depending on the warranty status and the result of the damage assessment. Thank you for your understanding and support.
All 3 batteries have the same problem in my aircraft, today I cross checked with another aircraft and my batteries function correctly in that one, however his battery doesn’t work in my aircraft. So it’s clearly an aircraft issue |
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