DJI Gamora
Administrator
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Hi, goutham112. Thank you for reaching out and we're sorry for the inconvenience caused. To further assess the situation can you please provide the following information for further checking:
1. App version number screenshot;
2. Screenshot of "About" interface under "General" in the mobile phone settings;
3. A video showing the operation (to reproduce the fault)
4. DJI app log and the time when the abnormality occurred. Here are the details on where to locate the logs:
1)SD card/Android/data/dji.mimo/files/LOG(Pack the entire folder)
2) Internal storage/Android/data/dji.mimo/files/LOG
We will wait for your update. Thank you for your cooperation. |
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