Sistemate il firmware, lo avete castrato non va oltre i 25m. Perde il soggetto. Comprato a fine novembre e già la prima delusione.

Hi there. Thank you for reaching out, and apologies for the inconvenience caused. May we confirm if your subject is a person or a vehicle? Please take note of the certain conditions where ActiveTrack in Mini 3 Pro works:
1. If a person is set as a tracking subject, the distance between the aircraft and the subject should be 4 to 20 m, and the altitude is between 2 to 20 m.
Note: The recommended distance is 5 to 10 m, and the recommended altitude is 2 to 10 m.
2. If a vehicle/boat is set as a tracking subject, the distance between the aircraft and the subject should be 6 to 100 m, and the altitude is 6 to 100 m.
Note: The recommended distance is 20 to 50 m, and the recommended altitude is 10 to 50 m.
3. If the aircraft starts to follow the subject, but the distance between the drone and the target is not in the range of the abovementioned distance or altitude, the aircraft will automatically fly into the supporting range. If the drone flies within the recommended distance and altitude range, you will have a better tracking experience.
If you can share a sample video recording of the operation, we will be able to investigate further.
We appreciate your understanding and cooperation. Have a nice day.