Cyrus Fisher
New
United States
Offline
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Our phantom 3 standard never worked. We tried for days, many calls to Tech support, after waiting 2 days for the IOS app to come out. Tech support finally said it would need to be REPAIRED, not replaced, or exchanged, because we'd had it more than 7 days. Unbelievable. After appealing to them, they finally agreed to a refund ( tentatively - I had better not forget any of the original packaging! ), and sent me a return shipping label. I packed it up and shipped it out, but emailed saying a REPLACEMENT would be preferred but not sure they are able to stop a refund once in motion. I really don't care, either is good. Send me a new one, that works, and I'll be happy. Refund my money promptly and I'll be happy. What I CANT stand, is radio silence to my emails sent directly to support asking for status. Fed Ex tracking shows they have received, but no word from you guys as to what you intend to do now. I giess I'll call again tomorrow, and speak to yall for the 50th time. |
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