PC PRO Remote
858 6 2022-12-8
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djiuser_bKLIV09uPGeP
lvl.2
Flight distance : 151785 ft
Hong Kong
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I have buy an more expensive RC PRO for my Mavic 2S + Mavic 3 Classic & Mini 3 pro . I just don't know why after flight of 1 km , the signal always show weak , i feel the RC Pro so expensive it seems weaker than the normal remote control
2022-12-8
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DJI Gamora
Administrator

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Hi, djiuser_bKLIV09uPGeP. Thank you for reaching out. We're sorry for the unpleasant experience. Are all drones having the same issue? The main factors that affect the image transmission distance are firmware, signal transmitter power, attenuation, obstruction, and electromagnetic interference. I’ll troubleshoot for you step by step. Please rest assured.

1. Check the aircraft image transmission distance in your country.
2. Check if the aircraft firmware, remote controller firmware, and app versions are the latest. If not, please update the firmware to the latest versions first.
3. Check the remote controller antenna position. Please place your remote controller antenna in the optimal position. Please check the image below for DJI RC Pro.
4. Keep note of tree and house obstructions near the flying field. After flying for a period, note the obstruction near the horizontal line to ensure that there are no visible obstructions in the aircraft's direction.
5. Check whether there is significant interference in the flight environment. Please turn on the Image Transmission Settings to check the real-time channel quality. Or provide a screenshot or a recorded video for us to see significant interference. If the interference is significant, we recommend changing the flight environment. Common electromagnetic interference sources include but are not limited to Wi-Fi hotspots, routers, Bluetooth devices, high-voltage power lines, high-voltage transmission stations, mobile phone base stations, and television broadcasting towers.

If the issue persists after following the steps above, kindly provide us a video of the operation together with the screenshot of the About page showing the Remote Controller's firmware, the Aircraft's firmware, and the App version. Thank you for your kind understanding and valued support.
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2022-12-8
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warmmjs
lvl.2
Flight distance : 151785 ft
Hong Kong
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DJI Gamora Posted at 12-8 23:23
Hi, djiuser_bKLIV09uPGeP. Thank you for reaching out. We're sorry for the unpleasant experience. Are all drones having the same issue? The main factors that affect the image transmission distance are firmware, signal transmitter power, attenuation, obstruction, and electromagnetic interference. I’ll troubleshoot for you step by step. Please rest assured.

1. Check the aircraft image transmission distance in your country.

Thank you for your reply . I will try tonight
2022-12-8
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DJI Gamora
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warmmjs Posted at 12-8 23:36
Thank you for your reply . I will try tonight
Hi, warmmjs. You're welcome. Please keep us posted. Thank you for your support.
2022-12-10
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warmmjs
lvl.2
Flight distance : 151785 ft
Hong Kong
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DJI Gamora Posted at 12-8 23:23
Hi, djiuser_bKLIV09uPGeP. Thank you for reaching out. We're sorry for the unpleasant experience. Are all drones having the same issue? The main factors that affect the image transmission distance are firmware, signal transmitter power, attenuation, obstruction, and electromagnetic interference. I’ll troubleshoot for you step by step. Please rest assured.

1. Check the aircraft image transmission distance in your country.

I have update everythings , The RC Pro works really better than before triple times.

Thank you
2022-12-20
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DJI Gamora
Administrator

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warmmjs Posted at 12-20 07:28
I have update everythings , The RC Pro works really better than before triple times.

Thank you

Hi, warmmjs. Thank you for the update. Good to read that it's working fine now. If you need further assistance don't hesitate to reach us here at DJI Forum. Happy Holidays!
2022-12-24
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DAFlys
Captain
Flight distance : 312090263 ft
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United Kingdom
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Turn on the radar in the bottom left hand corner and make sure the blue circle goes green when your flying,    if its not green your not pointing the remote at the drone accurately enough.  
2022-12-24
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