Hi,

I have an issue with my Osmo Pro! I had a bit of problems with the gimbal not being perfectly centered. So I did a new auto gimbal calibration but now it's all a big mess. The lens is tilted downwards by 15 degrees or so. So not in a straigt line at all.. Also when I move around and walk around with it the horizontal level is getting way out of conrtol and it very slowly gets leveled again. Totally unusable..

The Gimball is just lost and cant seem to proparly auto calibrate itself. I am not getting any error messages or what so ever.. It's just not balancing the lens as it should anymore.

I have tried everything,

multiple resets and new calibrations of the gimball all with the same result.

Tried re-installing the firmware again.. also not working

Also tried another phone.. also not working

HELP! How can I fix this!

Thank you for reaching out and we're deeply sorry for the trouble that this has caused. In this kind of situation, I'm afraid that you may consider sending the unit in for a proper diagnosis. You can contact our support team to start up a ticket at https://www.dji.com/support . Thank you for your kind and understanding.