DJI Gamora
 Administrator
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Hi, Jingyu. Thank you for reaching out and we're sorry for the inconvenience. We suggest performing the troubleshooting steps below first:
1. Please check whether the firmware of the DJI Pocket 2 is the latest version. If not, it is recommended to update the firmware and try linking again.
2. Please open and close the charging case again to check whether the indicator on the charging case lights up. If it does not light up or the indicator blinks red quickly three times and then goes out, it indicates that the charging case has insufficient power. Please charge the charging case.
3. After placing the DJI Pocket 2 in the charging case correctly, manually close the charging case and check whether the indicator is in breathing status. If it is, it means it has been charged normally.
4. Please make sure that there is no debris on the contacts of the DJI Pocket 2 and the charging case. You can wipe it clean with alcohol before installing and charging.
If the issue persists after doing the steps above and if you purchase it if you're still within the fifteen (15) calendar days replacement period you may contact our support to process the replacement at https://www.dji.com/support.
If you have it for more than 15 days and the issue persists after trying the above methods, you may consider sending the unit in for a proper diagnosis. You may submit an online repair request through this link: {https://repair.dji.com/repair/index}. Thank you for your kind understanding and support. |
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