I need to send my RC pro controller in to DJI for repair or probable replacement. I’ve done some research online but nothing is crystal clear. If I go into Device Management, the language “Remove Device from Account“seems to refer to unbinding my DRONE from my account, not the controller!. It specifically says “Name Mavic 3”.
Clearly I don’t want to do this. I’ve seen a post that indicates you cannot use another controller with the drone unless it’s removed from your account.
I wish DJI made things clear..I can log out of my account on the controller and at least that’s safer whilst on its way to DJI.
Or if DJI decide to replace the controller instead of repairing it will they replace the serial numbers on my account?
Thanks for you help

Hi there. Thank you for reaching out and we do apologize for the confusion. Kindly please refer to the response of DJI Susan on post #4 on this thread https://forum.dji.com/thread-253300-1-1.html also additional information is included on the thread for your reference on how to unbind your controller. In addition, if our repair facility team decided to replace your controller, the serial number of the RC will also be changed to a new one. Hope this helps. Please don't hesitate to reach us if you have other inquiries. Thank you for your understanding and support.