Please select Into the mobile phone version | Continue to access the computer ver.
Why is Map display grayed out?
2290 14 2022-12-19
Uploading and Loding Picture ...(0/1)
o(^-^)o
richparry
Second Officer
Flight distance : 1620148 ft
  • >>>
United States
Offline

When I go to the map view on my DJI RC Pro, the map is "grayed out", it is only when I put my finger on the LCD display that the map becomes visible. I believe this started with the most recent firmware update. Here is YouTube video showing the problem.



Thanks in advance,
2022-12-19
Use props
Mobilehomer
Captain
Flight distance : 18065663 ft
United States
Offline

Touch the "i" and uncheck "Altitude zone" This has to do with the new 1000 meter maximum height, I believe.
2022-12-19
Use props
richparry
Second Officer
Flight distance : 1620148 ft
  • >>>
United States
Offline

Mobilehomer Posted at 12-19 15:59
Touch the "i" and uncheck "Altitude zone" This has to do with the new 1000 meter maximum height, I believe.

@Mobilehomer

You are correct, I never would have found this one. I suppose there was a reason for this behavior, but I sure have no idea what it is.

Thanks again,
Rich
2022-12-19
Use props
DJI Tony
Administrator

Offline

Hi, Rich. Thanks for reaching out, and apologies for any inconvenience caused. May we confirm if you are in an Altitude zone? You may check it from this link. Please note that Altitude zones will appear gray on the app. We will be waiting for your confirmation. Have a nice day.
2022-12-19
Use props
Grimtheviking
First Officer
Flight distance : 11473780 ft
  • >>>
United Kingdom
Offline

Mobilehomer Posted at 12-19 15:59
Touch the "i" and uncheck "Altitude zone" This has to do with the new 1000 meter maximum height, I believe.

Haven't had it yet, but good to know. Thanks.
2022-12-20
Use props
Mzp
Captain
  • >>>
United States
Offline

I had the same question, thank you for the clarification guys.

Best Regards, Mike.
2022-12-20
Use props
richparry
Second Officer
Flight distance : 1620148 ft
  • >>>
United States
Offline

DJI Tony Posted at 12-19 23:24
Hi, Rich. Thanks for reaching out, and apologies for any inconvenience caused. May we confirm if you are in an Altitude zone? You may check it from this link. Please note that Altitude zones will appear gray on the app. We will be waiting for your confirmation. Have a nice day.

Yes, I am in a Altitude Zone (1,650 feet limit). The map feature appeared in the latest release, I didn't know what the app was telling me by graying out the map. Now that I know, it makes sense and can be useful. Thanks to all that replied.
2022-12-20
Use props
DJI Tony
Administrator

Offline

richparry Posted at 12-20 11:02
Yes, I am in a Altitude Zone (1,650 feet limit). The map feature appeared in the latest release, I didn't know what the app was telling me by graying out the map. Now that I know, it makes sense and can be useful. Thanks to all that replied.

Thanks for the confirmation, Rich. And we're glad to know that it has been sorted out. Should you have further concerns, please reach back here at DJI Forum. Thank you, and have a nice day!
2022-12-21
Use props
djiuser_4G9RENzh8Ht6
lvl.2
Flight distance : 334029 ft
United States
Offline

Mobilehomer Posted at 2022-12-19 15:59
Touch the "i" and uncheck "Altitude zone" This has to do with the new 1000 meter maximum height, I believe.

Thanks a whole bunch!!!
2023-4-21
Use props
djiuser_CgYhBqmxP83j
lvl.4
Flight distance : 1078150 ft
United States
Offline

DJI Tony Posted at 2022-12-19 23:24
Hi, Rich. Thanks for reaching out, and apologies for any inconvenience caused. May we confirm if you are in an Altitude zone? You may check it from this link. Please note that Altitude zones will appear gray on the app. We will be waiting for your confirmation. Have a nice day.
Yeah, but it’s way to solid and blocks the map. I have this problem too.
2023-4-21
Use props
DJI Tony
Administrator

Offline

djiuser_CgYhBqmxP83j Posted at 4-21 11:55
Yeah, but it’s way to solid and blocks the map. I have this problem too.

Hi there. We're sorry for the inconvenience. Can you post a screenshot of the page for further checking? Thank you.
2023-4-22
Use props
djiuser_FLZioBG5oooF
New

United States
Offline

DJI Tony Posted at 4-22 00:27
Hi there. We're sorry for the inconvenience. Can you post a screenshot of the page for further checking? Thank you.

2023-6-16
Use props
djiuser_FLZioBG5oooF
New

United States
Offline

djiuser_FLZioBG5oooF Posted at 6-16 18:49

2023-6-16
Use props
DJI Tony
Administrator

Offline


We're sorry, but it doesn't appear to have been attached successfully. Kindly upload it on this link instead. Thank you.
2023-6-17
Use props
Mobilehomer
Captain
Flight distance : 18065663 ft
United States
Offline

djiuser_CgYhBqmxP83j Posted at 4-21 11:55
Yeah, but it’s way to solid and blocks the map. I have this problem too.

Try turning off different layers.
2023-6-17
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules