Ds3293
 lvl.1
Flight distance : 323481 ft
United States
Offline
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Problems with DJI AIR 2s repair ( not repaired }
CAS-11033291-C2P5F0
I am writing today to complain of the poor service I received from DJI since initiation of my case.
Four days after owning my drone, which it was never crashed, dropped or had any force impact, I noticed the gimble was not straight and received the error message “gimble overload”.
I contacted DJI and was instructed to send the drone in for repair under warranty.
I received a return shipment label to send my drone back to DJI for repair. From the time I packaged it up I have had nothing but issues.
The first issue I encountered was that UPS seeming “lost” the drone and when I contacted DJI I was told someone will be looking into the situation. That was lie #1.
After 20 days the drone “magically” appeared in Texas. It does not take 20 days to walk from Florida to Texas!
My girlfriend then called DJI and inquired about the delay and time it would take for the repair. After explaining the situation the customer representative stated that as a courtesy for the delay they would overnight the package to prevent further delays. Lie #2.
Yesterday I received an email with a tracking number that the repair was complete and the drone was shipped. Lie #3. (The label was created but still 24 hours later) has not been picked up.
My girlfriend called DJI again to make sure the shipping was overnight and of course it was NOT. The rep said it was already gone and ready for UPS so there is nothing she could do. Lie #4. Still not shipped.
The drone arrived back to me on Dec 6, 2022 after being sent for the repair on November 4, 2022.
So just a little bit ago I called DJI to talk to someone about the situation.
I swear their customer service department is the training ground for politician’s because all they spew is lies and excuses!
I asked to speak to a manager. I was told none were available. I asked if I was speaking to a call center or the actual company. I was told they couldn’t disclose that information.
Speaking to these reps is the equivalent of trying to speak to a Comcast representative. I would have better luck being reincarnated as Abe Lincoln.
Today is Dec 20, 2022.
After testing the drone initially I flew it for 10 mins to make sure it was functioning. This morning I finally had time to fly and the camera keeps glitching out, freezing, and no image displayed.
I called DJI at 10:50 am and spoke with Rose. I explained the situation and was placed on hold for a bit. When she returned to the phone she said she needed the error message on the screen. She couldn’t comprehend that there was no error message and the screen was frozen on the last frame recorded. She then said I need to call back when I have the drone with me.
What is the point of customer service if they refuse to help?
I would almost rather goto the DMV then deal with DJI customer service.
DJI - the drone is great when it works. I spent the money on the care program to protect my investment. Apparently customer care and satisfaction is not a priority for DJI . They should be ashamed!
I look forward to hearing from someone that can give me a straight and honest answer! Not holding my breath. |
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