Rex Maximilian
lvl.1
Flight distance : 27264 ft
United States
Offline
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I received my DJI Avata (as well as my FPV Controller 2) in the past couple of weeks. However, the screwdriver to adjust the sticks on the controller to fly in manual mode was missing from the box. I checked very, very dilligently. It was not there. Upon reporting this issue to DJI Support, someone followed up (Nicole) asking for an unrealistic amount of photos and listsing of items, as well as the outer box of the shipping package, all waybills and lists, etc. Of course the outer box and ancillary shipping papers were disposed of, but I find it unacceptable to have to go through a process that will take me at least an hour just so they can send me a missing piece of metal that would most likely sell for $1 in a hardware store (and I could buy if I knew the specs). After explaining that I do not have the time to go through this process, especially with a hectic holiday schedule both personally and professionally, I have not had a response to the last three emails to them. Has anyone else experienced this poor service from their product fullfillment department?
DJI, PLEASE SEND ME MY MISSING SCREWDRIVER
Thank you. |
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