Two weeks after I bought my mini 3 pro drone, i started to get many errors and couldn’t use it anymore, without nothing that happened - no crashed no nothing !!
I’ve sent the drone to laboratory of dji in South Africa, and they tried ti replace the gps module the camera and check the cables and they didn’t find something- still the same errors
Now dji wants me ti send the drone to china for checking and it’s can take months, and I need to pay for it!! That’s crazy
Any help???

Attached image with the errors

Hi, there. We are sorry for the inconvenience caused.
We will check this problem asap.
We have also sent you a PM to confirm more details of the reseller with you, could you please have a look?
Thank you.

DJI Natalia Posted at 12-23 04:25
Hi, there. We are sorry for the inconvenience caused.
We will check this problem asap.
We have also sent you a PM to confirm more details of the reseller with you, could you please have a look?

Where can I see the message? I don’t find it

djiuser_uLevOrN4jX5r Posted at 12-23 04:38
Where can I see the message? I don’t find it

Thanks for your soon reply.
You can refer to the photo below to check the PM:

DJI Natalia Posted at 12-23 04:43
Thanks for your soon reply.
You can refer to the photo below to check the PM:
[view_image]

I don’t have those options

curious defect..."missing parts"   what could be missing internally ??

JJB* Posted at 12-23 06:15
curious defect..."missing parts"   what could be missing internally ??

Good question
Everything worked perfect and it just come out of nowhere

DJI Natalia Posted at 12-23 04:25
Hi, there. We are sorry for the inconvenience caused.
We will check this problem asap.
We have also sent you a PM to confirm more details of the reseller with you, could you please have a look?

So I can’t see any messages unfortunately as I described
I bought it in i store South Africa
Now I’m stuck and no logical solution offered to me, to send it to china and wait 2 month and to pay for the courier it’s crazy!! That’s not customer service

The message is likely more just a sign that something is totally fried there.  Time for a new one!

TonyPHX Posted at 12-23 11:49
The message is likely more just a sign that something is totally fried there.  Time for a new one!

I have it only 2 weeks!!!

djiuser_uLevOrN4jX5r Posted at 12-23 04:38
Where can I see the message? I don’t find it

If you hover your cursor over the notification bell it will show if you have a PM.  Hope this helps.

djiuser_uLevOrN4jX5r Posted at 12-23 08:45
So I can’t see any messages unfortunately as I described
I bought it in i store South Africa
Now I’m stuck and no logical solution offered to me, to send it to china and wait 2 month and to pay for the courier it’s crazy!! That’s not customer service

Hi, there.
Please don't worry, we will do our best to check your problem and help. You can send us a private message through your computer. (Please check the photo below)
Thank you again for your patience and understanding.

DJI Natalia Posted at 12-23 18:40
Hi, there.
Please don't worry, we will do our best to check your problem and help. You can send us a private message through your computer. (Please check the photo below)
Thank you again for your patience and understanding.[Image]

I answered you

DowntownRDB Posted at 12-23 14:18
If you hover your cursor over the notification bell it will show if you have a PM.  Hope this helps.[Image]

Yeah that’s works only on computer
Thanks!

djiuser_uLevOrN4jX5r Posted at 12-23 22:16
I answered you

Thank you, we will check it asap.

djiuser_uLevOrN4jX5r Posted at 12-23 22:26
Yeah that’s works only on computer
Thanks!

Sorry, I was just trying to help.  

Hope you get the issue worked out

Season's greetings.

djiuser_uLevOrN4jX5r Posted at 12-23 22:26
Yeah that’s works only on computer
Thanks!

If you scroll all the way to the bottom, tap PC VERSION. Then you can see your notification bell.

Mobilehomer Posted at 12-24 08:55
If you scroll all the way to the bottom, tap PC VERSION. Then you can see your notification bell.

Thanks, I already succeeded.. now waiting for help with the real issues

Still no solution from dji
After I contact them they suggested again to send it to china , and told me that I need to pay for the repair because I’m not in the country that I purchased the drone anymore so it’s all on me! That’s a shame! A new drone that stopped work after 2 weeks and customer service doesn’t help and want you to pay again after I’ve paid so much for this drone
Nothing to say..

djiuser_uLevOrN4jX5r Posted at 12-27 06:45
Still no solution from dji
After I contact them they suggested again to send it to china , and told me that I need to pay for the repair because I’m not in the country that I purchased the drone anymore so it’s all on me! That’s a shame! A new drone that stopped work after 2 weeks and customer service doesn’t help and want you to pay again after I’ve paid so much for this drone
Nothing to say..

Hi, there. We are sincerely sorry for the unpleasant experience. Our relevant team will contact you again and help you asap.
Please don't worry and wait for the update.
Thank you.

I have similar problem in my Mini 3 Pro, its been only few months since I bought. Tried trouble shooting videos but no luck.

rajan.tamang Posted at 5-13 06:45
I have similar problem in my Mini 3 Pro, its been only few months since I bought. Tried trouble shooting videos but no luck.

Hi there. We're sorry for the inconvenience. Did the drone crash or had a hard landing? Kindly post a screenshot or picture of the error messages for further checking. Thank you.

Good morning, honestly I have not had any luck with this aircraft.
I bought it in October 2022 and after 3 months I got a communication error between the aircraft and the RC control, I had to take it to technical service in the USA since I live in another country, they did not change the unit, they only repaired it.
Now I'm going to use it and it gives me error messages about aircraft missing parts, sensor error, etc.
One day I turn it on and it works, the next day it doesn't work anymore and it gives me those error messages.
I really don't understand how a brand like this can make my drone fail me so much.

djiuser_Y4EeVxInqTxG Posted at 9-20 07:25
Good morning, honestly I have not had any luck with this aircraft.
I bought it in October 2022 and after 3 months I got a communication error between the aircraft and the RC control, I had to take it to technical service in the USA since I live in another country, they did not change the unit, they only repaired it.
Now I'm going to use it and it gives me error messages about aircraft missing parts, sensor error, etc.

Hello. I'm sorry about the trouble. May I know what drone are you having a problem with? Thank you.

I have the same problem,
I realize this error comes from the software, not the physical hardware.
When I start the airplane, I get the error "aircraft missing parts". I tried restarting the plane a few times and the error went away.
Once the error disappeared, I was able to fly without the error appearing. But when I turned off the plane and restarted it, the error appeared again.
That process keeps repeating...

(Update to the latest Firmware, Every connection is tight)

djiuser_vB2eaJH9R4Up Posted at 12-3 21:43
I have the same problem,
I realize this error comes from the software, not the physical hardware.
When I start the airplane, I get the error "aircraft missing parts". I tried restarting the plane a few times and the error went away.

Hello there. We do apologize for the trouble that this has caused. Please confirm what specific drone are you currently using that experiences this issue. Please provide us a screenshot of the aircraft status so we can check. If you are using a standard remote controller with a mobile device, please reinstall the DJI Fly app on your mobile device and check whether the issue persists. Please keep us posted. Thank you.