djiuser_CoJELB74Nocl
lvl.1
Flight distance : 106063 ft
United States
Offline
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DJI Wanda Posted at 2022-12-31 22:15
Hello, there. Sorry for the inconvenience. Please check whether the propellers are mounted properly and whether the motor is functioning. Try to restart the aircraft and use DJI Assistant 2 to refresh the aircraft firmware. (Do not try to restart the aircraft too many times). If the error persists, we recommend sending the product to the Repair Center for testing and repair.
Here is the link: https://www.dji.com/support?from=store_footer
Hi Wanda,
Propellers are ok. This a dji asistant software error, you can see that the other customers concerns are getting the same issue trying to downgrade.
Dji assistant does not allow to refresh the software. The support team told me that I can apply the warranty because the software is not compatible sometimes with all drones. Curiously, dji asistant says that can be used with the mini se model.
I think dji team must report this with your engineers before more people suffer the same issue.
Thanks a lot |
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