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Can not switch to DJI FPV mode on V2 Goggles
2846 17 2022-12-25
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Connor11155
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I recently got a new pair of FPV Goggles V2 as I had an unfortunate mishap with my original pair. I ordered the goggles alone, not with any particular drone and opened up the new box. The goggles fired up in the "dji digital fpv system" mode. I however have the DJI FPV drone and would like to pair the goggles with my drone. I first connected the goggles to my laptop and used the assistant software to activate the goggles.I now have two issues. First off I cannot update the firmaware of the goggles. The firmware update fails everytime (I have tried two different Mac laptops and all three available softwares multiple times on both). Secondly I cannot switch to the FPV mode on the goggles. The firmware update was my only hope at fixing that problem but the updates fail, my phone does not recognize the goggles, and the "switch to FPV mode" in the setings tab of the digital fpv system mode does not exist. Does anybody have any suggestions on what I should do?


2022-12-25
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DJI Paladin
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Hi there. Thank you for reaching out and we're sorry for the trouble that this has caused. Can you please try to uninstall the DJI Assistant 2 software on your computer and please install the software using the link below? If the issue persists, please try to use a different USB communication cable and see if there's any difference. Lastly, if you could provide us a video recording showing the issue about the unit not switching to FPV mode for us to check? Please keep us posted. Thank you.

https://www.dji.com/downloads/so ... sumer-drones-series
2022-12-26
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Connor11155
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DJI Paladin Posted at 12-26 00:00
Hi there. Thank you for reaching out and we're sorry for the trouble that this has caused. Can you please try to uninstall the DJI Assistant 2 software on your computer and please install the software using the link below? If the issue persists, please try to use a different USB communication cable and see if there's any difference. Lastly, if you could provide us a video recording showing the issue about the unit not switching to FPV mode for us to check? Please keep us posted. Thank you.

https://www.dji.com/downloads/softwares/dji-assistant-2-consumer-drones-series

Hi, thank you for your response. I used that link and downloaded the associated software. Unfortunately in that version my goggles are not detected at all. The computer detects them as normal, as if I want to download images or videos off them, but the software does not detect the goggles at all and I did try multiple different cords. I also did try other cords on the other FPV specific version of the software and I had the same failed update issue with each one. Finally I will link an image with what I see in the menu of these goggles. I have seen a few tutorials on how to switch modes and I am fairly sure that I am in the right spot but that option is not there, please correct me if I am wrong though. Thanks again for your help.
2022-12-26
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DJI Paladin
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Connor11155 Posted at 12-26 00:50
Hi, thank you for your response. I used that link and downloaded the associated software. Unfortunately in that version my goggles are not detected at all. The computer detects them as normal, as if I want to download images or videos off them, but the software does not detect the goggles at all and I did try multiple different cords. I also did try other cords on the other FPV specific version of the software and I had the same failed update issue with each one. Finally I will link an image with what I see in the menu of these goggles. I have seen a few tutorials on how to switch modes and I am fairly sure that I am in the right spot but that option is not there, please correct me if I am wrong though. Thanks again for your help.
[view_image]

Thank you for keeping us posted. Can you please send me the serial number of the said Goggles via PM? It seems that received a different version of the Goggles. Please keep us posted. Thank you.
2022-12-26
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Connor11155
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Does anyone have any other suggestions for me?
2022-12-28
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djiuser_Y3sxAqbtQHet
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Connor11155 Posted at 2022-12-28 00:12
Does anyone have any other suggestions for me?

Hi..

did you get any response on this, I have the same issue with new goggles v2 I got as a replacement
2023-2-24
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DJI Paladin
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djiuser_Y3sxAqbtQHet Posted at 2-24 01:06
Hi..

did you get any response on this, I have the same issue with new goggles v2 I got as a replacement

Hi there. Thank you for reaching out. Can you please provide us with the same screenshot shown above? Also, are you currently using the DJI Avata or the DJI FPV drone? Please keep us posted. Thank you.
2023-2-24
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Connor11155
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djiuser_Y3sxAqbtQHet Posted at 2-24 01:06
Hi..

did you get any response on this, I have the same issue with new goggles v2 I got as a replacement

I ended up sending the goggles back to DJI and had the same problem so I did my own problem solving. I had originally tried updating them using a newer Mac and a USB C hub with multiple different cables to the goggles. I then tried my Windows PC without the dongle. The Windows PC without the dongle worked. It also updated another pair that I have as well where the Mac with the dongle would not. I’m not sure if it’s a problem with the dongle I have which I know works with everything else I plug into it, or if it’s a problem with the DJI software on Mac. Hopefully that helps though. If you’re on a Mac try a Windows PC.
2023-2-24
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TrondNorway
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DJI Paladin Posted at 2-24 02:19
Hi there. Thank you for reaching out. Can you please provide us with the same screenshot shown above? Also, are you currently using the DJI Avata or the DJI FPV drone? Please keep us posted. Thank you.

Hi.

I have excactly the same screenshot as show above. I am using the FPV Drone..
I got this goggles as a replacment for my goggles that have stipes in the display.

I have not yet used my drone.. its brand new :-(
2023-2-26
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DJI Paladin
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TrondNorway Posted at 2-26 23:39
Hi.

I have excactly the same screenshot as show above. I am using the FPV Drone..

Thank you for your response. Can you please provide us the serial number via PM so we can check the exact model of the said Goggles that you received? Please keep us posted. Thank you.
2023-3-2
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Ganymed7744
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Germany
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Same Problem here... cant switch the mode of the goggles? is there any solution?
2023-3-25
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DJI Tony
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Ganymed7744 Posted at 3-25 11:14
Same Problem here... cant switch the mode of the goggles? is there any solution?

Hi there. Thanks for reaching out, and we're sorry you're encountering such a concern. May we ask to which drone you're trying to use it with? Please try updating/refreshing the firmware of the goggles using the DJI Assistant 2 software. Once done, try switching again. If the issue remains, please post a screenshot or recording showing the issue. We appreciate your cooperation.
2023-3-25
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Ganymed7744
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Hi there,
yesterday i upgraded my Goggles V2 with the DJI Assistent (for FPV) 2 App.
After restarting the Goggles there isnt any menu option to switch the mode, today im able to take a Photo or Video to proof it.
2023-3-28
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Ganymed7744
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Flight distance : 292582 ft
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EDIT: If somebody has a pronblem with DJI Drones so call the support there are many profis who flighs too.

on friday DJI will call me Back so i think there is a easy solution, when my problem is solved i will tell u about it =)
2023-3-28
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DJI Tony
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Ganymed7744 Posted at 3-28 08:01
EDIT: If somebody has a pronblem with DJI Drones so call the support there are many profis who flighs too.

on friday DJI will call me Back so i think there is a easy solution, when my problem is solved i will tell u about it =)

Hi there. Apologies for the delayed response. Just to confirm, did you send the device back to DJI?
2023-4-3
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djiuser_2hQ1kM9wyyTo
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I have exactly the same issues word for word as the original poster. Is there any solution to this?
2023-10-11
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djiuser_2hQ1kM9wyyTo
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I have exactly the same issues word for word as the original poster. Is there any solution to this?
2023-10-11
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The Saint
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djiuser_2hQ1kM9wyyTo Posted at 10-11 02:23
I have exactly the same issues word for word as the original poster. Is there any solution to this?

no hope if you cannot update the software; you are out of luck.
2023-10-11
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