Pheonixf
lvl.1
United States
Offline
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Greetings,
I recently purchased an Inspire 1 T600 , as well as an extra battery (TB48) one week ago, i was forced to return the first one due to an unknown malfunction after updating the firmware on both the Aircraft and the Remote Controller, and the battery as required . Upon completion the aircraft and remote would no longer connect to each other , considering that it was only two days after i purchased it , i took it back to the dealer who sold it to me and they replaced it with no issues and i was grateful for that because the Inspire 1 is needed for my startup company and the initial failure gave me the worst fear of a wasted $3000+. This part of my Dji experience was unfortunate because at that point i had never once gotten the Aircraft off of the ground.
Luckily for me i got the opportunity to fly with the replacement aircraft. i was able to complete 34 flight and a total of 1hr 27mins flight time.
the 34th flight proved to be the last one.
The replacement Aircraft was not without its own problems although they would come and go they were noticeable, namely the fact that the landing gear would not stay raised and automatically lowered after ascending 10m , even after switching landing gear up and then down the aircraft would rise the landing gear and then 10secs later lower them , switch still in up position and all.
Then came the fly away issue , on flight 17 i believe , the aircraft not only began acting funny ( non responsive to controls) gps not accurate , controller signal failed no control of Aircraft aside from forward and back. I was flying the bird in front of me at about 150ft taking video and started noticing a flicker in both the video signal and the controllers response guiding the bird back using the map in the app, it appear the Aircraft was more than 75 ft in front of me , and i flew it to me but when i looked in the air there was no Aircraft, i keep flying it on the map towards me and it began counting in the negatives , when looked above me the AirCraft was stick hovering at the RTH attitude . when i pressed the RTH button on the app , the aircraft began ascending even further until i took control and i just stopped, and hovered there for a whole 2 mins . my low battery warning came up and i began to fear the worse, that the Aircraft would lose power in mid air and fall from 20m above the ground and it would surely break , the only control i had was moving it back and forward, after two time doing that i attempted to descend and the Aircraft finally began to descend but at an alarming rate , i quickly throttled up it slower its descent an i was successful in preventing from crashing and landed it safe and sound on the ground
Around the 25-32 flight i noticed that when flying my monitor would display warning messages , notably “MC Data Error” and also “Compass error , “ both times i performed the required calibration for the aircraft and also restarted the MC and for the time being the error messages were gone. Then during the 33rd flight while flying above the Hudson river , after the pre flight check and also notification from the Air craft and Dji app that it was safe to fly , i took off an reached about 2m when all of a sudden the tail lights starts flashing red and monitor reads land immediately. so i did ..
The fear from that message grounded me for the night and i went home and decided to await the sept 7th update , not only for the new features but also to see if the previous errors which all appear to be software based , would in fact be corrected,
Being that it is Labor day weekend and i had the urge to see My Inspire 1 do what i actually paid for it to do ,that and i also had a party i was filming. The first flight of the day lasted merely 5 mins before i stored the Aircraft away till later , when i would attempt to capture the sunset.
I took the aircraft out later that evening mins before sunset , although this time i made sure to eliminate my fear of a crash on anything but soft ground , so i took it to an open grass field , i perform my normal pre flight procedures ( put aircraft together , perform calibration, check all props , ) while keeping in mind the message from the previous night , i allow the aircraft hover at about 15ft off the ground and make sure its responsive to my controls , they appeared to be .
however as i begin to ascend i am watching my monitor and the video being transmitted , as soon aircraft reaches 22 ft in the air i receive the same “MC Data error “ i received days before , then the video in the monitor starts spinning round and round and round and round so i look up in the sky and i witness my Aircraft falling straight the the ground , where it impacted in the open grass field ( thank god for that choice ) , i ran over to the crash sight and found one prop, missing ,one snapped in half , the gimbal mount with camera fell off, the Gimbal port cable partially broken, and landing leg snapped and loose , one joint of the landing gear also snapped in two, and well the aircraft itself shoes no scratches , nor major blemishes to its beautiful body work ( awesome Job on the design ) , or at least i thought .
After collecting the pieces that fell off , I quickly gathered all the pieces minus the prop that flew off, then i tested the Aircraft to see if it sill responds and flys and it did . the camera however didt but i suspect thats due to the gimbal port cable breaking , so i use the remote to put the Aircraft in transport mode , which wasn’t easy but it eventually took, when i went place it in the case i discovered that the whole entire Aircraft was misaligned and wouldn’t fit back in the case properly .
This whole thing has me going crazy considering i wasn’t even 30 ft off the ground , and it just blanked out and crashed , i have an order placed with the dealer for more units but now i am unsure if i should wait for a newer model to be released because this doesn’t seem to very encouraging , from the time that i did get to test out the aircraft i thoroughly enjoyed it and felt it would make a great addition to my equipment
i am hoping that there is something you can tell me to explain the events that lead up to the crash and also what i would have to do to have it repaired , this is very disconcerting considering i haven’t even owned this thing for more than a week and 3 days .
I know that you guys are probably busy and also that you will have more ppl to tend to but if you could please find a way to get back to me as soon as possible it would be greatly appreciated , as i mentioned in the start of this message , i need this for the start of my company ,
I thank you for the time and also for the awesome products you continue to create and hope to hear from you soon.
Thanks in advance |
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