Hi,
Is DJI care working if for example I fall with the drone on my backpack and the drone gets damaged?

Hello, there. Thank you for reaching out. DJI Care Refresh is an after-sales service plan launched by DJI, which provides you with efficient, flexible, and optional accidental damage protection solutions, allowing you to enjoy your DJI product with greater peace of mind wherever you go.

DJI Care Refresh Series service includes the following two service plans, which you can choose according to your needs. For details, please refer to the Terms of Service: https://www.dji.com/support/service/djicare-refresh/terms

I hope this answers your query. Thank you for your support.